Management Adjuster Team Lead II

Allstate

About The Position

The Team Lead II is responsible for managing highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews. This role is looking for a hands-on Material Damage claims leader who can manage a team, coach performance, and handles extended file handling and serious injury for FL and GA—while delivering strong customer outcomes.

Requirements

Claims Administration
Claims Resolution
Coaching
Communication
Conflict Management
Decision Making
Leadership
Management Reporting
Relationship Building
Strategic Planning
Training Instruction

Responsibilities

Summarizes documents and enters into claim system notes
Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs
Frequently conducts calibrations with vendors or staff
Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams
Documents a claim file with notes, evaluations, and decision-making process
Oversees highly complex claims involved in appraisal, arbitration, or mediation
Oversees highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)
Oversees highly complex claims that include Public Adjuster involvement
Advanced knowledge of and may serve as subject matter expert on all regional construction types and related repair methodologies