Managed Services - Telecom & Voice Support - Senior Associate

PricewaterhouseCoopers•Baltimore, NY

14h•Onsite

About The Position

At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance. Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Integration and Platform Architecture team, you are positioned to lead the delivery of innovative managed services in the telecom and telephony space. As a Senior Associate, you are expected to analyze complex problems, mentor junior team members, and build meaningful client relationships while navigating the intricacies of technology solutions. This role offers a unique chance to enhance your technical skills and personal brand while contributing to impactful projects that shape the future of connectivity.

Requirements

Bachelor's Degree
At least 4 years of experience
CCNA or equivalent

Nice To Haves

ITIL Foundation or equivalent preferred
BICSI certification preferred
Demonstrating leadership in team environments
Supporting circuit turn-up and validation testing
Performing onsite troubleshooting for connectivity issues
Validating port status and physical connectivity
Coordinating with carriers and vendors for resolutions
Maintaining asset inventory and documentation
Adhering to safety and compliance standards

Responsibilities

Analyze and design integration solutions for telecom and telephony systems
Collaborate with cross-functional teams to deliver cloud and network architecture projects
Mentor junior team members and provide guidance on technical challenges
Develop and implement strategies to enhance service delivery and client satisfaction
Utilize critical thinking to address complex integration issues
Maintain up-to-date knowledge of industry trends and technologies
Foster relationships with clients to understand their needs and expectations
Contribute to continuous improvement initiatives within the team