Managed Services Specialist - The Woodlands, TX (Hybrid)

Allbridge•The Woodlands, TX

3d•Hybrid

About The Position

The Managed Services Specialist plays a key role in supporting the ongoing success and growth of managed service offerings. This position serves as a liaison between customers and internal teams, helping to coordinate service-related activities, support customer engagements, manage business processes, and contribute to operational and financial objectives. The ideal candidate possesses a blend of technical aptitude, business acumen, and strong customer relationship skills. They are comfortable working in a dynamic environment, collaborating across departments, and supporting both strategic initiatives and day-to-day operational activities. This role is based out of our The Woodlands, Texas office and is on a hybrid schedule.

Requirements

Bachelor's degree in Business, Information Technology, Engineering, or a related field, or equivalent professional experience.
3+ years of experience in a customer-facing, technical, operational, sales support, account management, or managed services role.
Strong communication and relationship management skills.
Ability to interpret technical concepts and communicate them effectively to both technical and non-technical audiences.
Experience working with business systems, CRM platforms, quoting tools, or similar applications.
Strong organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience supporting managed services, subscription-based services, telecommunications, SaaS, IT, networking, or related technology solutions.
Knowledge of budgeting, forecasting, contract administration, or financial analysis.
Familiarity with project coordination and cross-functional collaboration.

Responsibilities

Own the managed services renewal process from initial review through contract execution.
Develop and manage annual budgets for managed services programs and customer accounts.
Prepare accurate and timely quotes for managed services offerings, including recurring services, renewals, and service modifications.
Support the lifecycle of managed services programs, including customer onboarding, service modifications, contract administration, renewals, and ongoing account support.
Manage products by identifying new SKUs, maintaining distributor pricing, supporting pricing updates, and coordinating product lifecycle changes, including new product introductions and end-of-life (EOL) transitions within company systems and tools.
Serve as a customer-facing resource, building relationships and helping ensure a positive customer experience.
Collaborate with sales, operations, service delivery, finance, and technical teams to support customer and business objectives.
Monitor and manage key business metrics, forecasts, budgets, and reporting related to managed services activities.
Coordinate renewal activities and identify opportunities to improve customer retention and service adoption.
Help evaluate customer requirements and align service solutions with business and technical needs.
Support process improvement initiatives designed to enhance operational efficiency, customer satisfaction, and business performance.
Maintain accurate records, reporting, and documentation within company systems and tools.
Participate in cross-functional projects and strategic initiatives as assigned.