Managed Services Resource Manager (Remote - Central/Eastern Time Zone)

Presidio • Woburn, MA

21h • Remote

About The Position

Presidio is seeking an experienced Resource Manager to drive the strategic allocation and optimization of its internal talent pool, which includes technical, project management, engineering, and operations functions. This role is crucial for ensuring effective utilization and development of employees, prioritizing them for new opportunities before seeking external candidates. The Resource Manager acts as a key liaison between delivery teams, people managers, and business units, ensuring the right talent is matched with the right work at the right time. The position is remote for individuals in the Central or Eastern Time Zone (Continental US) and requires up to 25% travel when necessary.

Requirements

• Bachelor's degree or the equivalent work experience.
• 5+ years of experience in resource management, workforce planning, or delivery operations, preferably within a technology services, MSP, consulting, or systems integration environment.
• Must be a US Citizen.
• Demonstrated experience managing resources across multiple functions: technical (cloud, infrastructure, software), project management, and operations.
• Data-driven mindset with experience building utilization reports and capacity forecasts.
• Exceptional interpersonal and negotiation skills — able to navigate competing priorities across teams.
• Ability to handle sensitive workforce conversations with discretion and empathy.

Nice To Haves

• Experience in a managed services provider (MSP) or professional services environment.
• Familiarity with cloud technology roles and skill sets (Azure, AWS, infrastructure, DevOps, etc.).
• Experience working with contingent workforce programs and vendor management systems (VMS).
• PMI, PMP, or ITIL certification is a plus.
• Experience with skills management platforms (e.g., Workday Skills Cloud, LinkedIn Talent Insights).
• Strong understanding of project delivery methodologies (Agile, Waterfall, or hybrid).
• Proficiency with resource management or PSA tools (e.g., Kantata, Planview, Smartsheet, MS Project, or similar).

Responsibilities

• Maintain a real-time view of resource availability, capacity, and utilization across all business units and practices.
• Proactively identify under- and over-utilization trends and recommend corrective actions.
• Build and maintain a skills inventory database capturing capabilities, certifications, and development goals for technical, engineering, PM, and operations staff.
• Partner with project managers and delivery leads to forecast resource demand 4–12 weeks in advance.
• Facilitate regular resource planning meetings (weekly/bi-weekly) with department heads and practice leads.
• Champion an 'internal first' staffing philosophy, socializing open project needs and roles to existing employees before external recruitment.
• Work with HR and talent acquisition to define thresholds for exhausting internal options before external hiring or contracting.
• Identify and match bench-eligible, under-allocated, or growth-seeking employees to suitable assignments.
• Maintain a pipeline of internal candidates for anticipated needs.
• Act as the primary liaison between project/delivery teams, people managers, HR, and leadership on resourcing matters.
• Communicate resourcing decisions clearly and diplomatically, balancing business needs with employee development.
• Advise hiring managers on build vs. buy decisions with data-driven recommendations.
• Escalate resource conflicts and capacity constraints to leadership with proposed solutions.
• Manage relationships with staffing vendors, contractors, and contingent workforce partners when internal capacity is insufficient.
• Ensure external hires and contractors are onboarded effectively with the right skills and integrated into delivery teams.
• Track and report on contractor spend vs. internal cost comparisons for cost optimization.
• Track and ensure external hires are contracted at competitive market rates.
• Develop and maintain resource utilization dashboards and reports for leadership.
• Track key metrics including utilization rates, bench time, time-to-fill (internal vs. external), and skill gap trends.
• Provide regular forecasting reports to support headcount planning and budget cycles.
• Identify patterns in resource gaps and feed insights into workforce development and hiring strategy.

Benefits

• Presidio is committed to hiring the most qualified candidates to join our amazing culture.
• We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities.
• We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio.
• Diversity of skills and thought is a key component to our business success.
• Presidio has a strong commitment to the community we serve and our employees.
• As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.
• Presidio is an Equal Opportunity Employer Disability/Vets.
• Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities.
• Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level