Managed Services Representative II
About The Position
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges and opportunities, Accountable for results and best in class outcomes, Visionary in future focused problem-solving, Exceptional in execution and impact. Overview Do you want to be known as a Cyber Security Leader? Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Proofpoint’s experience and Best Practices with them. Our customers lean on us for our expertise and eye for detail. Do you have the need for speed? As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing. Do you sweat the small stuff? Our customers rely on us to plan their projects and ensure they go off without a hitch. We’re organized, meticulous and responsive. All details are to be considered before rolling out a program. “If it’s mentionable, it’s manageable.” Have a desire to work independently AND part of a team? We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers. This role follows a schedule aligned with Pacific Time (PT) business hours.
Requirements
- Bachelor’s degree or an equivalent combination of education and work experience
- Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS
- Strong interpersonal and customer management skills
- Demonstrated ability to develop technical skills
- Excellent time management skills
- Adaptive skills, learns quickly, asks questions, and solves and resolves independently
- High energy, confident, and enthusiastic attitude
Nice To Haves
- Experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project a plus
Responsibilities
- Work with customers to plan their annual Security Training and Assessment program
- Develop implementation and communication strategies
- Create and launch training assignments, assessment campaigns and status reports
- Resolve low-level technical issues as they pertain to Proofpoint Security software
- Follow approved escalation process for all other software concerns
- Handle a Managed Services account load and keep an updated status for each of the Managed Services customers in our CRM system.
- Must also provide detailed updates for customer interactions and planning sessions.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
- flexible time off
- a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
- a three-week Work from Anywhere option
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
