Managed Services - Managed Service Management and Strategy - Director

PricewaterhouseCoopers•Nashville, TN

About The Position

As a Managed Services - Managed Service Management and Strategy - Director, you will lead the strategic direction and oversee the management of outsourced solutions, supporting clients across various functions. Your role involves streamlining operations, reducing costs, and enhancing efficiency by managing key processes and functions on behalf of clients. You will leverage your skills in project management, technology, and process optimization to deliver exceptional services within our Managed Services practice. As a Director, you will translate vision into action, setting the tone and inspiring others to follow. Your role is pivotal in driving business growth, shaping client engagements, and mentoring future leaders. You are expected to uphold PwC's reputation for quality, integrity, and inclusion, creating a healthy working environment while maximizing client satisfaction. You will cultivate potential in others and actively collaborate across the PwC Network, leveraging collective strengths to convert market opportunities into success for the firm. In this role at PwC, you will focus on transitioning and running services, managing delivery teams, programs, and performance risks. Your work will involve continuous improvement and optimization of managed services processes, tools, and services, confirming a thriving environment where people and technology work together seamlessly.

Requirements

At least a Bachelor's degree
At least 8 years of experience

Nice To Haves

Preference for at least one of the following fields of study: Business Administration/Management, Engineering
Demonstrating strategic leadership in managed services for financial sectors
Leading business transformation initiatives with a focus on automation
Cultivating executive-level client relationships and driving business growth
Promoting technological advances in asset and wealth management
Mentoring future leaders and fostering a culture of innovation
Utilizing analytical thinking to identify market opportunities and solutions

Responsibilities

Leading the strategic direction and execution of managed services to enhance client operations and efficiency
Overseeing the transition and management of service delivery teams, confirming alignment with client objectives
Driving continuous improvement initiatives to optimize processes, tools, and services within managed services
Managing commercial aspects, including budgetary management and performance metrics, to achieve desired outcomes
Collaborating with stakeholders to identify and mitigate delivery risks, confirming seamless service execution
Utilizing project management skills to coordinate and deliver complex projects on time and within scope
Promoting innovation and automation solutions to streamline operations and improve service quality
Mentoring and developing team members to cultivate leadership potential and enhance service delivery capabilities
Building and maintaining executive-level client relationships to drive business growth and client satisfaction
Identifying market opportunities and developing strategies to convert them into successful engagements for the firm