Managed Services Engineer - Microsoft 365 & Identity

SHI International Corp.

1d•Remote

About The Position

The Managed Services Engineer – Microsoft 365 & Identity is responsible for designing, deploying, supporting, and optimizing Microsoft 365 and identity-based solutions across SHI‑managed customer environments. This role partners closely with internal teams and customers to deliver secure, scalable, and high‑performing collaboration, messaging, and identity platforms. The ideal candidate brings strong Microsoft 365 and identity expertise, a customer‑first mindset, and a passion for continuous improvement and automation. This is a remote position requiring a dedicated, distraction‑free home office and participation in camera‑on meetings.

Requirements

Microsoft 365 administration and troubleshooting
Exchange Online configuration and support
Entra ID (Azure AD)
Hands-on experience configuring and supporting Conditional Access policies in Entra ID / Azure AD.
Ability to assess and remediate user and device access risks using Conditional Access and related security tools.
Familiarity with multi-factor authentication (MFA), sign-in risk policies, and session controls.
Mobile Device Management (Tanium, Intune / Endpoint Manager or equivalent)
DNS configuration and troubleshooting
Automation and scripting (PowerShell, Python, or similar)
Familiarity with SaaS security, backup, and recovery solutions
Strong analytical and troubleshooting skills
Clear written and verbal communication skills
Ability to communicate technical concepts to technical and non‑technical audiences
Strong customer focus with a sense of ownership and accountability
Ability to manage competing priorities and meet deadlines
Collaborative, team‑oriented mindset
Commitment to continuous learning and improvement
Ability to work effectively in a remote, camera‑on environment
Bachelor’s degree in a related field or equivalent practical experience
3–5 years of experience in a managed services or Microsoft 365 engineering role
Experience working in customer‑facing environments
Experience using version control systems such as Git or Azure DevOps
Up to 10% travel annually
Participation in a rotating on‑call schedule
Ability to work occasional evenings, weekends, or holidays as business needs require
Must maintain utilization targets as defined by leadership
Must successfully pass a CJIS Background Check upon Hire and annually thereafter
Microsoft 365 Associate (or ability to obtain within 3 months)
ITIL v3+ certification (or ability to obtain within 6 months)

Nice To Haves

Experience with IT Glue, Autotask, Datto RMM, or similar tools
Familiarity with security platforms (CrowdStrike, Defender, SentinelOne, etc.)
Experience with SaaS data protection and backup solutions (Druva, SkyKick, or similar)
Experience working in regulated environments

Responsibilities

Design, build, and support Microsoft 365, Exchange Online, Entra ID (Azure AD), and directory services
Administer identity platforms including Entra ID, and Active Directory, and Okta
Administer and optimize the customer’s Microsoft 365 Collaboration Suite, including Teams, Exchange Online, SharePoint, and OneDrive.
Design, implement, and manage Conditional Access policies within Entra ID (Azure AD) to enforce security requirements and compliance.
Continuously monitor and refine Conditional Access rules to adapt to evolving business needs and threat landscapes.
Collaborate with security and compliance teams to ensure Conditional Access policies align with organizational policies and regulatory requirements.
Design, implement, and manage MDM policies and mobile device management for secure access and compliance.
Act as the primary escalation point to resolve advanced and complex issues related to Microsoft 365 and O365 services (including Teams, Exchange Online, SharePoint, OneDrive, and Intune).
Collaborate with the customer to implement changes, resolve issues, and optimize their Microsoft 365 and MDM environment based on best practices.
Monitor, troubleshoot, and resolve performance, security, and availability issues
Optimize environments through standardization, automation, and best practices
Lead and contribute to managed services and IT projects
Engage directly with customers through meetings, incidents, change requests, and project delivery
Develop and maintain Standard Operating Procedures (SOPs)
Track time and document work accurately within SHI systems
Participate in audits, compliance efforts, and service improvement initiatives
Mentor and support junior engineers and service desk team members
Participate in an on‑call rotation and provide after‑hours support as needed