Managed Services Delivery Lead
About The Position
Position Summary The Onsite Delivery Manager is the single point of accountability for Oracle Cloud Application Managed Services delivery at a designated customer account This role provides onsite/onshore coordination across ERP and EPM support streams, ensuring better alignment across teams, improved forecasting and planning, and more strategic use of support hours, including backlog resolution and future initiatives The purpose of this role is to streamline communication, enhance responsiveness This is a coordination and governance role focused on delivery oversight, not technical execution
Responsibilities
- Serve as the single point of accountability across ERP and EPM managed services delivery for the customer
- Provide business coordination between Datavail delivery teams and customer stakeholders
- Lead initiative planning, including identification and prioritization of future work and strategic use of support hours
- Perform L3 ticket triage, assign, prioritize, and route tickets to appropriately skilled resources
- Drive backlog resolution strategy
- Own stakeholder communication, including regular status updates and escalation management
- Streamline communication and enhance responsiveness across teams
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
