Managed Services Coordinator II
About The Position
Managed Services Coordinator II is an advanced professional responsible for leading the delivery of complex, multi‑site, and multi‑product managed service deployments. This position serves as a senior operational authority within the Managed Services team, providing elevated technical interpretation, project leadership, and customer engagement throughout the full lifecycle of service delivery. The Managed Services Coordinator II independently manages high‑visibility customer deployments, interprets advanced engineering documentation, and drives cross‑functional teams to meet aggressive delivery timelines. This role exercises significant autonomy in decision‑making, risk mitigation, and escalation management. Managed Services Coordinator II also contributes to process improvement initiatives and serves as a mentor for the team.
Requirements
- Associate’s or Bachelor’s degree in Business, Telecommunications, Information Technology, or related field; or equivalent experience.
- Minimum 3-5 years of experience in telecommunications, service delivery, project coordination, or technical customer support.
- Working knowledge of VoIP, LAN/WAN network switching/routing equipment (Adtran, Cisco Meraki), and CPE troubleshooting.
- Independent problem-solving and technical troubleshooting across multiple concurrent, high-visibility projects.
- Strong interpersonal and customer engagement skills, including advanced technical discovery discussions.
Responsibilities
- Leading the delivery of complex, multi-site, and multi-product managed service deployments.
- Serving as a senior operational authority within the Managed Services team.
- Providing elevated technical interpretation, project leadership, and customer engagement throughout the full lifecycle of service delivery.
- Independently managing high-visibility customer deployments.
- Interpreting advanced engineering documentation.
- Driving cross-functional teams to meet aggressive delivery timelines.
- Exercising significant autonomy in decision-making, risk mitigation, and escalation management.
- Contributing to process improvement initiatives.
- Serving as a mentor for the team.
Benefits
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, identify theft, pet insurance
- Immediate 401(k) vesting
- Programs supporting physical, mental, financial, and social wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
