Managed Service Engineer

T-Mobile•Overland Park, KS

5d•$69,200 - $124,900•Onsite

About The Position

Managed Services Engineer provides engineering level support of managed services to Business customers. This includes the investigation and troubleshooting of chronic, complex, unresolved issues and/or overall product related troubles including configuration changes as needed. Fundamentals for the role include IP Networking, routing, protocols, Wireless technology. This role requires a combination of technical, communication, and organizational skills to effectively meet the needs of Business customers and maintain their systems. Strong problem-solving skills combined with the ability to effectively communicate to Business customers of all levels (up to and including executives) is a necessity.

Requirements

High School Diploma/GED (Required)
Proficiency in the specific technologies, platforms, and systems your service supports.
Strong understanding of networking concepts, protocols, and configurations.
Knowledge of cloud computing platforms, such as AWS, Azure, or Google Cloud.
Familiarity with cybersecurity best practices and tools. (Required)
4-7 years • Experience in Telecommunications IT/Network Administration (Required)
Network Troubleshooting Experience involving wireless network, mobility and application troubleshooting skills
Communication • Strong Verbal and Written Ability to explain complex technical concepts to non-technical Business Customers (at all levels including executives) in a clear and understandable manner. Active listening to gather detailed information (Required)
Organization Efficiently manage tasks and prioritize workload to meet service level agreements (SLAs). Keep track of multiple client accounts, tasks, and projects simultaneously. Plan and execute tasks to minimize downtime and disruptions. (Required)
Problem Solving • Logical thinking and adept troubleshooting skills (Required)
Security • Knowledge of cybersecurity best practices including firewalls, intrusion detection systems, and security policies (Required)
Learning and Development Stay updated with emerging technologies and industry trends. Quickly learn and adapt to new tools, systems, and software. Respond effectively to changing client needs and evolving technical landscapes. (Required)
Computer Network Operations • Proficient in Microsoft suite (Required)
Collaboration • Easy to collaborate with and take the lead as needed (Required)
Project Management Excellent organizational, communication, presentation, Execution, and multi-tasking skills Keep track of multiple client accounts, tasks, and projects simultaneously. Plan and execute tasks to minimize downtime and disruptions. (Required)
IP • Working knowledge of IP (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Associate's Degree STEM Program College Degree and/or 2-Years relevant work experience (Preferred)
Managed Services Certifications: SASE, Managed Meraki (Preferred)
Knowledge of cloud computing platforms, such as AWS, Azure, or Google Cloud.
Experience with layered communication protocols, system administration roles, enterprise security architectures and principles, IP and MPLS networks and Wi-Fi networks and design (Preferred)
Valid driver’s license and safe driving record (Preferred)
Cisco CCNA, Cisco CCNP, Cisco CCENT, CompTIA A+, CompTIA Network+, CompTIA Security+, MCP, MCP+1, MCSE, WCNA, etc. (Preferred)

Responsibilities

Identify, analyze, and resolve technical issues.
Use of diagnostic tools and techniques to diagnose problems.
Creative problem-solving to address unexpected challenges.
Work with cross functional teams including engineers and other support as needed to resolve.
Skill in setting up and configuring monitoring tools to track system health and performance.
Coordinate software upgrades when required and ensure pre and post check steps are followed.
Proactive monitoring, identification and resolution of potential bottlenecks or vulnerabilities.
Thoroughly document configurations, changes, and troubleshooting steps.
Provide detailed incident reports and regular performance reports to clients as needed.
Maintain an up-to-date knowledge base for common issues and resolutions.
Ability to explain complex technical concepts to non-technical Business Customers in a clear and understandable manner.
Active listening to gather detailed information about issues and requirements.