Managed Detection and Response (MDR) Operations Manager

SecureSky, Inc • Omaha, NE

11d • Onsite

About The Position

SecureSky, Inc. is seeking an experienced Managed Detection and Response (MDR) Operations Manager to lead our SOC/MDR Operations team. As a leading provider of managed cybersecurity services, we specialize in MDR, Continuous Threat Exposure Management (CTEM), and XDR platform management built around the Microsoft security stack, including Microsoft Sentinel SIEM/SOAR and Microsoft Defender XDR. This full-time, permanent position is based at our Omaha, Nebraska office.

Requirements

• Lead our SOC/MDR Operations team, directly supervising our Cybersecurity Specialists and Threat Analysts who perform threat monitoring, triage, detection, and response for SecureSky's clients.
• Collaborate closely with peers managing our Consulting and Client Engagement Teams.

Nice To Haves

• Bachelor's degree in a related field.
• Providing threat detection and response and cloud-based cyber risk management, ideally within a SOC or MDR/MSSP environment.
• Work history with a third-party cybersecurity service provider in a client-facing role.
• Supervising and developing technical staff, including scheduling and coverage across shift-based operations.
• Prior work with Microsoft Sentinel and Defender XDR suite is advantageous; Microsoft certifications (or equivalent) preferred.

Responsibilities

• Manage day-to-day performance, scheduling, and coverage (including day, evening, and weekend shifts) for a team of Cybersecurity Specialists and Threat Analysts.
• Refine and enhance service methodologies, escalation workflows, and Managed Security Services operations processes to improve consistency and quality of MDR service delivery.
• Manage and optimize technical resources such as Microsoft Sentinel analytics rules and queries, dashboards, SOAR automations, and policy guidelines.
• Serve as an escalation point for complex or high-severity incidents, review investigation quality, and support client communications.
• Develop onboarding and ongoing internal training programs covering both technical skills and soft skills, and ensure staff achieve and maintain required certifications.
• Prepare threat/risk landscape analysis and technology feature content and guide the team's proactive threat and exposure hunting program.
• Administer performance management, career development, and skills enhancement for direct reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager