Managed Collaboration Services Portfolio Program Manager

HP•Houston, TX

8d•Remote

About The Position

This role is responsible for strategically engaging in the development, implementation and governance of product support or solution portfolios throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role collaborates globally to implement innovative services and solutions to meet evolving customer demands and drive profitable growth. The role analyzes the business to proactively identify errors, root causes or areas of improvement, thereby driving process enhancement efforts and business performance. The role also establishes and manages service level agreements, while also engaging in mentoring lower-level employees.

Requirements

Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
Agile Methodology
Analytics
Business Development
Business Strategies
Business To Business
Customer Relationship Management
Data Analysis
Digital Marketing
Go-to-Market Strategy
Key Performance Indicators (KPIs)
Marketing Strategies
New Product Development
Product Management
Product Strategy
Project Management
Thought Leadership
Value Propositions
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Nice To Haves

Responsibilities

Takes charge of planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
Contributes insights based on service data to drive increased sales opportunities, leveraging data-driven strategies for business growth.
Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
Utilizes both technical and business acumen to lead complex cross-functional initiatives with significant impact on the services business.
Establishes, implements, and manages service level agreements, ensuring consistent and high-quality service delivery to meet customer expectations.
Prepares marketing materials to support key customer account teams, enhancing customer engagement and sales efforts.
Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave