Managed Care Analyst - HCI & Dual Programs
About The Position
The Department of Healthcare and Family Services (HFS), Bureau of Managed Care, is seeking a detail-oriented and highly organized individual to provide operational and analytical support for the State’s managed care programs. The position supports the account management team by coordinating meeting materials, tracking follow-up items, preparing operational reports, and maintaining documentation related to Managed Care Organization (MCO) activities. The analyst gathers data, organizes information, and supports routine monitoring under the direction of the MCO Account Manager and FIDE SNP Program Lead. The role also attends selected MCO meetings in a support capacity, takes notes, and prepares summaries to ensure timely follow-up and clear communication. The successful candidate will be dependable, organized, and comfortable working in a fast-paced setting with multiple deadlines. Strong communication skills, Microsoft Office proficiency, and the ability to compile accurate documentation are important. Experience providing administrative, operational, or analytical support in healthcare, human services, or similar environments is encouraged. This is a full-time, salaried union position with the Illinois Department of Healthcare and Family Services. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. The anticipated hybrid schedule is two to five days per week in the office, depending on operational needs. The position is headquartered at 401 S Clinton St, Chicago, Illinois. Travel may be required, including overnight stays as appropriate.
Requirements
- Knowledge, skill, and mental development equivalent to four years of college, supplemented by a master’s degree in business or public administration, with coursework such as economic theory, accounting and finance, organizational theory, and operations research.
- Three years of progressively responsible professional experience in management operations analysis.
- Complete a background check and self-disclose criminal history.
- Ability to maintain state-issued equipment, such as a laptop.
- Ability to travel in the performance of duties, with overnight stays as appropriate.
Nice To Haves
- Three years of experience providing operational, administrative, or analytical support within a healthcare, human services, or managed care environment.
- Three years of experience assisting with data collection, data organization, or structured reporting for program or contract operations.
- Three years of experience in the healthcare industry.
- Three years of experience and working knowledge of managed care concepts, healthcare delivery systems, or related program operations.
- Three years of progressively responsible experience supporting meetings, preparing documentation, and tracking follow-up activities for projects or program initiatives.
- Three years of experience with research, document review, and information gathering to support program staff.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Responsibilities
- Support day-to-day operational and performance monitoring of assigned Managed Care Organization activities under the direction of the supervising MCO Account Manager and Duals Program Liaison.
- Provide administrative and operational support for weekly, monthly, and quarterly meetings with MCOs participating in the HealthChoice Illinois program and dual-eligible Medicare-Medicaid programs.
- Prepare routine and ad hoc operational reports.
- Support implementation of operational procedures and managed care initiatives.
- Coordinate meeting materials, track follow-up items, maintain documentation, gather and organize data, take meeting notes, and prepare summaries.
- Perform other duties as required or assigned that are reasonably within the scope of the listed duties.
Benefits
- Health insurance
- Life insurance
- Vision insurance
- Dental insurance
- Pension plan
- Paid parental leave
- Deferred compensation and other pre-tax benefit programs, including medical and daycare
- 12 paid sick days annually
- 10 paid vacation days in the first year, with the potential to earn up to 25 annually
- 3 paid personal days annually
- 13–14 paid holidays annually, based on start date
- Flexible work schedules are available in many program areas
- Remote work may be an option for certain positions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
