Managed Account Trading Operations Analyst

Bank of America•Pennington, AL

2d•$25 - $37•Onsite

About The Position

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in-accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. As a Managed Account Trading Operations Analyst, the individual will be responsible for monitoring workflow and ensuring daily team deadlines are achieved for trade execution, booking client allocations and completing voluntary corporate action elections for client accounts managed Investment Managers. All processes associated with the team workflow are performed within a robust control environment and the Analyst will ensure trades that are executed by Investment Managers are booked timely and accurately to client accounts while identifying and eliminating risks by proactively monitoring workflow, serving as quality assurance and escalating issues as appropriate while engaging the right leaders and partners.

Requirements

Attention to Detail
Customer and Client Focus
Oral Communications
Prioritization
Problem Solving
Account Management
Analytical Thinking
Coaching
Written Communications
Mentoring
Research
Result Orientation
Minimum two years of experience working in broker dealer operations with knowledge of common operational issues, controls and quality assurance (QA)
Prior experience serving as lead in an operational environment or currently working as a consistently high performing GWIM Service Operations Representative
Must be able to give clear effective examples of past successes in teamwork, use of analytical skills, time and organizational self-management, flexibility to a changing environment and ability to work in a fast paced deadline-driven environment.
Intermediate experience with Microsoft Word and Excel to include formulas, running saved macros and pivot tables
Proven experience with presenting and writing information clearly, concisely and grammatically correct
Demonstrated experience with effectively reviewing documents/information and quickly identifying errors, while understanding the cause of the error and taking action to implement sustainable solutions
Self-motivated, proactive and able work with minimal supervision

Nice To Haves

Prior trade support experience
Series 7 license
Experience with Managed Products

Responsibilities

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Ensure trades that are executed by Financial Advisors (FAs) / Investment Managers are booked timely and accurately to client accounts
Eliminate risks by proactively monitoring workflow, serving as quality control and escalating issues as appropriate while engaging the right leaders and partners
Serve as or assist the trade allocation subject matter expert to problem-solve complex/escalated issues and provide training and support to the processors
Pull reports, analyze data and place data in a usable format for dialogue and decision-making including daily statistics and metrics for Single Process Inventory
Document and summarize team issues in a logical easy to read manner
Support quality assurance routines as needed depending on volumes.