Managed Account Services Consultant

TIAA•Frisco, TX

23h•$32 - $45•Onsite

About The Position

The Managed Account Services Consultant provides high-level program and product support across a wide range of activities critical to the Managed Accounts business. This role plays a central part in maintaining and enhancing the advisor and client experience by managing account maintenance needs, producing and analyzing data, researching complex client escalations, supporting platform enhancements, and contributing to user acceptance testing to validate system functionality. While working independently with minimal supervision, this role brings a proactive, solutions-oriented mindset to every interaction.

Requirements

University (Degree) Preferred
2+ Years Required; 3+ Years Preferred
FINRA Registrations SRC Indicator: NRF
Physical Requirements: Sedentary Work
Career Level 6IC
2 years’ experience in Financial Services with an emphasis on Analysis and/or Operations

Nice To Haves

Familiarity with one or more continuous improvement tools and technologies: Tableau or Power BI for data visualization
Python, PowerShell, or Batch Files for scripting and automation
Automation Anywhere for robotic process automation
SharePoint Online
Power Automate
SQL and Microsoft Access for data querying and database management
Collaborative, passionate, quick learner, adaptive, comfortable with operating in ambiguity
Brokerage knowledge (i.e., cost basis, registrations, asset transfers, account maintenance, onboarding/offboarding)
Net-X 360 general navigation/understanding how to generate reports (Pershing platform)
Related Skills Client Financial Planning, Client Relationship Management, Consultative Communication, Due Diligence, Financial Markets, Market/Industry Dynamics, Practice Management Strategy, Retirement Planning Selling, Sales, TIAA Products/Services Acumen, Wealth Management

Responsibilities

Deliver exceptional advisor service and support across all aspects of the Managed Accounts program, acting as a primary resource for inquiries, issue resolution, and ongoing account servicing.
Partner with product and technology teams to provide servicing insights, identify system issues, support platform improvements, and participate in user acceptance testing to validate business requirements and ensure a positive user experience.
Collaborate across cross-functional teams to support the execution of strategic initiatives, process improvements, and product support efforts that enhance the advisor and client experience.
Identify and implement opportunities to streamline workflows, improve service delivery, and contribute to a culture of continuous improvement.
Serve as a subject matter expert on Managed Account products, demonstrating strong ownership, professional communication, and a proactive approach to advisor and program support.
Build and maintain strong relationships with internal partners to ensure alignment on priorities, system enhancements, and servicing needs.