Managed Account Coordinator

Federal Express Corporation•Irving, TX

7d•Hybrid

About The Position

The Managed Account Coordinator engages and collaborates with FedEx Trade Networks’ internal and external customers to facilitate fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs). The role supports entry processing and resolves pre-arrival and post-arrival exceptions. It also supports account management, customer communications, billing resolution, entry verification, and operational reporting. Paid training is provided. This is a hybrid role, and candidates must reside within 50 miles of the facility. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM CST.

Requirements

High school diploma or GED.
At least 12 months of brokerage or transportation experience and/or customer service experience.
Proficiency with MS Office and Outlook.
Ability to use office equipment, including a phone, fax machine, photocopier, printer, and scanner.
Ability to interact with customers, internal staff and departments, and management at all levels.
Excellent verbal and written communication skills.

Responsibilities

Facilitate entry processing and resolve pre-arrival and post-arrival exceptions.
Prepare, analyze, and/or submit documentation to CBP and PGAs.
Develop and maintain strong relationships with customers’ front-line personnel.
Support Account Administrators with account management activities, including exception logs and special spreadsheets.
Perform root cause analysis as directed by the Account Administrator.
Research and resolve customer billing issues.
Coordinate post-entry activities on the customer’s behalf.
Manage the entry verification process.
Sort and assign department workload.
Access client external systems as necessary.
Correspond with business partners through written communication, phone, and email.
Produce operational trend reports.
Keep business partners informed about the exception process.
Receive and respond to pre-alerts as needed, according to customer SOPs.
Maintain general knowledge of FedEx products and services.
Perform other duties as assigned.