Managed Access Technician

Cook & Boardman Group • Wilmington, DE

1d

About The Position

The Managed Access Technician has the technical aptitude, skills and experience to manage access control and video systems for our security integration division customers in commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This individual will work in the office as well as the field communicating directly with our customers to support their access control and video systems. Setting up and programming new systems, pre-staging head end equipment, training customers, managing day to day adds/changes, and troubleshooting issues remotely or onsite. Essential Functions Provide customer support for managed and hosted access control systemsAssemble and configure components prior to field installationProvide remote support to installers during commissioningReview system implementation with customers and ensure compliance with customer requirementsCommunicate issues with Installation and/or service teams as necessary Complete work orders, recording time and materials uses accuratelyField work will include service calls as well as new system installation

Requirements

• Minimum have 1 year of experience with video and access control system components and installation including electronic hardware, low voltage wiring, card readers, CCTV cameras, power supplies, terminations, and head end panel installation and assembly
• Experience in configuring access control and surveillance systems
• High school diploma or equivalent
• Must pass pre-employment background check and drug test
• Demonstrated computer skills including an understanding of networks and topology
• Ability to read and use a measuring tape, level and other required tools for installation required
• Excellent interpersonal skills, including external and internal communication (written and verbal)skills
• Demonstrate a desire to learn the industry that C&B serves
• Willing and able to work a flexible schedule when required to meet our customer’s needs (nights, weekends, over-night, etc.)
• Comfortable with heights, such as working a ladder and/or aerial man-lift
• Present oneself in a professional and neat manner
• Solid organization, attention to detail and multi-tasking skills
• Excellent written and verbal skill required with the ability to communicate and understand detailed instructions

Responsibilities

• Provide customer support for managed and hosted access control systems
• Assemble and configure components prior to field installation
• Provide remote support to installers during commissioning
• Review system implementation with customers and ensure compliance with customer requirements
• Communicate issues with Installation and/or service teams as necessary
• Complete work orders, recording time and materials uses accurately
• Field work will include service calls as well as new system installation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees