Managed Access Technician

The Cook & Boardman Recruiting Team • Wilmington, DE

2d

About The Position

Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.
​​The Managed Access Technician has the technical aptitude, skills and experience to manage access control and video systems for our security integration division customers in commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This individual will work in the office as well as the field communicating directly with our customers to support their access control and video systems. Setting up and programming new systems, pre-staging head end equipment, training customers, managing day to day adds/changes, and troubleshooting issues remotely or onsite.​

Requirements

• Minimum have 1 year of experience with video and access control system components and installation including electronic hardware, low voltage wiring, card readers, CCTV cameras, power supplies, terminations, and head end panel installation and assembly
• Experience in configuring access control and surveillance systems
• High school diploma or equivalent
• Must pass pre-employment background check and drug test
• Demonstrated computer skills including an understanding of networks and topology
• Ability to read and use a measuring tape, level and other required tools for installation required
• Excellent interpersonal skills, including external and internal communication (written and verbal)skills
• Demonstrate a desire to learn the industry that C&B serves
• Willing and able to work a flexible schedule when required to meet our customer’s needs (nights, weekends, over-night, etc.)
• Comfortable with heights, such as working a ladder and/or aerial man-lift
• Present oneself in a professional and neat manner
• Solid organization, attention to detail and multi-tasking skills
• Excellent written and verbal skill required with the ability to communicate and understand detailed instructions

Responsibilities

• Provide customer support for managed and hosted access control systems
• Assemble and configure components prior to field installation
• Provide remote support to installers during commissioning
• Review system implementation with customers and ensure compliance with customer requirements
• Communicate issues with Installation and/or service teams as necessary
• Complete work orders, recording time and materials uses accurately
• Field work will include service calls as well as new system installation

Benefits

• Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Generous paid time off for rest, family, and self-care.
• Continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees