Managed Access Coordinator

Koch Enterprises Family of Companies•Nashville, TN

10d•Onsite

About The Position

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers. Position Summary: The Managed Access Coordinator is wholly responsible for the successful management of SWC’s managed access customer portfolio. This may require regular meetings and status updates to customers and executive management, both internal to SWC and external to the stakeholders. The Managed Access Coordinator also oversees and provides direction and guidance, as required, to Internal Teams and Subcontractors, as they directly affect singular projects and the overarching impact to the managed access server platform.

Requirements

Must submit to and pass pre-employment drug screen and random drug screens as mandated by the Tennessee Drug Free Workplace program.
Must be able to become a registered alarm employee under the requirements of the State of Tennessee.
Must have clear and effective oral and written communication skills.
Ability to build credibility, trust and rapport with stakeholders at all levels, both within and outside of the organization.
Ability to work positively with the wide range of individuals involved in the program.
The ability to find innovative ways to resolve problems.

Nice To Haves

Preferred prior experience or certification with Lenel, Lenel OnGuard, Avigilon ACM.
Preferred prior experience with Teamwork Desk and Smartsheet.

Responsibilities

Programming new and modification of existing access control credentials on the Managed Access Server.
Monitor downstream board connectivity, troubleshoot and help diagnose outages, dispatch service resources as required.
Generate various reports for customers as defined by their service plan, including card activity reports.
Print new Photo ID’s for customers as requested.
Program Hardware and Panels for new installations or reader additions for customers with managed access service plans.
Generate card activity count reports for quarterly billing of active managed access accounts.
Create and modify access schedules for systems as requested and needed for Holiday or special occasion exclusions.
Create and modify access levels on the managed access servers.
Create and modify badge designs.
Process and execute mobile credential requests according to the customer’s service plan.
Be available after hours for an emergency termination, building reader changes, schedule changes, and offline issue initial troubleshooting.
Promotes and adheres to the company’s core values in all areas.
Attends scheduled company meetings.
Attends training classes held either onsite or offsite as required.
Attends industry related conferences and events.