Male Spa Attendant

Four Seasons•Atlanta, GA

2d•Onsite

About The Position

The Male Spa Attendant is responsible for maintaining the cleanliness and standards of the spa's locker rooms, workout areas, pool area, and gym. This role involves providing courteous and professional service to guests, responding promptly to inquiries, and ensuring maximum customer satisfaction and comfort. The attendant will also set up and maintain all areas of the spa, including refreshments, and assist guests with spa appointments and inquiries. Adherence to Four Seasons policies and standards of conduct is essential, as is effective collaboration with co-workers and supervisors. Responsibilities include assisting guests with fitness equipment, spa areas, locker rooms, and the pool area, managing towel and laundry services, stocking supplies, and maintaining the cleanliness and organization of the relaxation area. Additional housekeeping duties involve regular cleaning and sanitizing of locker rooms, bathrooms, showers, pool areas, terraces, and fitness centers, as well as managing laundry duties for towels and robes.

Requirements

Strong attention to detail and commitment to cleanliness.
Ability to work efficiently and multitask in a fast-paced environment.
Excellent communication and customer service skills.
Ability to lift and carry heavy items, including towels and cleaning supplies.
Comfortable working in both a team environment and independently.
Ability to stand, walk, and bend for long periods.
Comfortable lifting and carrying up to 25 lbs (towels, cleaning supplies, etc.).
Ability to work in a fast-paced environment while maintaining a positive attitude.
6 months in hospitality industry work and or fitness, health club related work

Nice To Haves

Previous housekeeping or spa experience preferred, but not required.

Responsibilities

Ensure the locker rooms, workout areas, pool area, and gym are clean, well-maintained, and in line with spa standards.
Provide courteous, professional service to all guests, responding promptly to inquiries and ensuring maximum customer satisfaction and comfort.
Adhere to all Four Seasons policies, procedures, and standards of conduct.
Set up and maintain all areas of the spa, including refreshments, locker rooms, relaxation lounge, fitness center, pool area, and terrace.
Ensure all spaces are clean, organized, and welcoming at all times.
Handle all guest interactions with the highest level of hospitality, accommodating special requests and resolving complaints swiftly.
Assist guests with any inquiries related to spa services.
Escort guests to their spa appointments when necessary, ensuring they have all necessary information and assisting with any pre- or post-service needs.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors to ensure smooth operations and effective communication within the team.
Assist guests with the use and setup of fitness machines, spa areas, locker rooms, and the pool area, ensuring all equipment and spaces are clean ready for use.
Retrieve, fold, and organize towels.
Assist with the transport of clean and dirty laundry to and from the laundry area.
Retrieve, deliver, and store products as needed, ensuring that all supplies are readily available for both guests and staff.
Continuously restock locker supplies, robes, towels, sandals, tea, water, snacks, etc.
Maintain the cleanliness and organization of the relaxation area, including ensuring it is properly stocked with refreshments, and any other necessary items.
Assist with collecting dirty laundry from therapists and transport it to the main laundry area to ensure a continuous flow of clean linens.
Regularly clean and sanitize locker rooms, bathrooms, and showers to maintain a high standard of cleanliness and hygiene.
Perform continuous cleaning and upkeep of the pool area, terrace and fitness center, including floors, equipment, and other surfaces, ensuring the environment is both hygienic and inviting for guests.
Ensure constant availability of locker supplies, robes, towels, and sandals by monitoring stock levels and restocking as needed throughout the day.
Assist in the washing, folding, and organization of towels and robes.
Ensure clean linens are always available for guests and staff.