Make Ready Manager at Thousand Oaks

Billingsley Company • The Colony, TX

21h • Onsite

About The Position

As Make Ready Manager at Billingsley Collection, you will lead the make ready operation for a 2,000+ unit community, directing a team that includes the Make Ready Coordinator, Make Ready Technicians, and Quality Control Coordinator. This role owns the full turn process from vacate to move-in, ensuring every apartment home is ready on schedule, on budget, and to Billingsley's standards of excellence.

Requirements

• High School Diploma, or equivalency; trade certifications a plus
• 3 to 5 years of experience in multifamily maintenance or make ready operations, including at least 1 to 2 years in a lead or supervisory role
• Hands-on skills associated with multifamily service operations, including plumbing, electrical, HVAC, appliance, and drywall/paint repair
• Yardi experience and knowledge
• Proven ability to manage vendor relationships, contractor quality, and budgets
• Cell phone, tools, and vehicle to complete job responsibilities
• Computer skills including email, Word, and Excel
• Strong leadership, coaching, and team-building skills
• Positive attitude promoting teamwork and career-oriented goals
• Punctual, dependable, self-starter
• Ability to multitask and manage competing priorities in a fast-paced environment

Responsibilities

• Supervise, schedule, train, and develop the Make Ready Coordinator, Make Ready Technicians, and Quality Control Coordinator
• Partner with the Service Manager/General Manager on staffing needs, performance, and any disciplinary matters for the make ready team
• Clear and effective communication with team members, residents, and leadership
• Direct and oversee the entire make ready process, ensuring vacant units are turned on schedule to meet move-in and occupancy goals
• Build and manage the make ready turn board, prioritizing units based on move-in dates, notice-to-vacate timing, and occupancy needs
• Walk and assess move-out damages, charges, and turn scope
• Source, negotiate, and manage relationships with contractors and vendors supporting make ready turns
• Maintain quality and pricing standards from vendors and contractors, verifying work before invoices are approved
• Own and maintain an accurate PO system and manage make ready budget and spend
• Conduct final quality walks and inspections of completed units prior to move-in
• Serve as the point of escalation for issues identified during resident move-in walk-throughs
• Ensure shops, tools, and equipment are organized, inventoried, and properly stocked
• Maintain company safety standards and regulations across the make ready team
• Maintain accurate records of unit turn status, costs, and timelines, and report progress to the General Manager
• Other duties as assigned by the General Manager

Benefits

• Competitive salary
• Medical, Dental, and Vision
• Company-paid Life and Disability coverage
• 401(k) with generous company match
• Employee lease discounts available
• Monthly employee recognition awards
• Continuing education reimbursement
• Career path and growth opportunities available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED