Major Events Operations Manager

Degy Booking International•Delray Beach, FL

5d•Remote

About The Position

The Major Events Operations Manager position will directly report to the Director of Major Event Operations. This position will support major event operations and logistics by managing and executing events of varying sizes and types. The role will own and manage assigned client relationships from an operational standpoint, serving as the primary point of contact for all operational matters throughout the event lifecycle. Leading client and internal operational meetings, this person will also exercise independent judgement to resolve issues and make time-sensitive event decisions. He or she will represent Degy professionally at every touchpoint while building and maintaining strong client rapport and trust.

Requirements

Minimum of two (2) years professional experience with live event management, history of providing professional onsite logistical support, and running tour advances, production logistics, and artist & vendor hospitality
Confident, outgoing, organized, and process-oriented with strong interpersonal communication skills
Multi-tasker with superior time management skills and meticulous attention to detail
Proven experience with troubleshooting and problem solving in high intensity situations
Ability to independently manage client relationships and act as a primary point of contact for events, including leading meetings and representing the organization as a whole
Technologically comfortable with internet, social media, zoom, teams, Office/Microsoft365
Able to pass an NCIC FBI Background check
Must possess a valid and current Real ID and/or U.S. Passport
Must have a current driver's license registered in a state in the USA, and the ability to travel independently
Due to the expectations of working live events, must be able to perform to the necessary physical standards of supporting our clients on site; and be comfortable working in both indoor and outdoor locations (which may include different climates)

Nice To Haves

Familiarity with the entertainment industry including past experience working with music, speakers, comedians, and the like
Knowledge and previous experience working with higher educational institutions (colleges, universities)
Past experience with building budgets and working with P&L (Profit & Loss) statements
Technical proficiency with systems such as SharePoint, ClickUp, Salesforce
MUST BE A UNITED STATES CITIZEN AND RESIDE IN THE UNITED STATES

Responsibilities

Assist and support company's major events including but not limited to facilitating advance processes, creating schedules, hiring vendors, managing marketing approvals, contract review across a diverse client portfolio
Serve as operational counterpart to assigned agent desks, translating bookings into executable event plans
Coordinate logistics with vendors including production, staging, catering, staffing, fencing, power, and other logistics to ensure paperwork, advancing, and on-site needs are met
Create, publish, and negotiate RFPs or RFQs for vendors or essential operational, event services
Ensure full compliance with insurance, health, legal and safety requirements
Travel as needed to provide onsite, logistical event support for shows or participate in meetings, pre-site visits, or conferences that are within the company ecosystem
Handle heavy volume of inbound and outbound calls, emails, and other forms of communication
Utilize current and at times, develop, new SOPs (Standard Operating Procedures) for event communication, project management, and other work efforts
Participate actively in weekly staff and departmental meetings, along with any client, sales, or other necessary meetings that are deemed necessary by company
Use the company's preferred technology including CRMs, Project Management Systems, Communication platforms, AI tools, and any future technology adopted
General office and administrative related duties
Other duties as assigned