Major Case Investigator - Las Vegas, NV

Military Spouse Corporate Career Network•Las Vegas, NV

13h•Onsite

About The Position

Travelers Investigative Services provides industry-first resources designed to detect and deter fraudulent claims. Using some of the most comprehensive technology available, we have the abilities and expertise to identify potential risks and combat fraudulent practices. As an SIU Specialized Investigator, you will analyze highly complex technical information with minimum oversight to identify major case or underwriting investigations with regional and national implications with potential for litigation.

Requirements

Analyze highly complex technical information with minimum oversight.
Identify major case or underwriting investigations with regional and national implications with potential for litigation.
Leverage the analytics team.
Explore new approaches and sources of information.
Make key decisions to drive cases to resolution with minimum oversight.
Apply critical thinking techniques.
Prioritize and develop investigations with complex allegations and/or significant financial impact.
Handle multiple claims across multiple lines of business and potentially several states.
Provide exceptional customer service to business partners.
Maintain contact with business partners.
Provide information to business partners.
Conduct technical training.
Identify trends through the life cycle of an investigation.
Establish and maintain liaison network with public officials, law enforcement officers and others.
Obtain assistance in conducting investigations.
Serve as a subject matter expert.
Conduct case presentations to internal and external business partners.
Apply rules of evidence.
Recognize evidence and determine its value to specific claim.
Manage evidence collection and interpretation.
Apply Local, State and Federal statutes.
Ensure investigations are carried out within the requirements of applicable law and local office expectations.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI.
Maintain productivity and service quality.

Responsibilities

Proactively analyzes highly technical information from multiple sources including leveraging the analytics team, explores new approaches and sources of information, and makes key decisions to drive cases to resolution with minimum oversight.
Applies the techniques of critical thinking to prioritize and develop investigations that have complex allegations and/or significantly financial impact to multiple claims spanning across multiple lines of business and potentially across several states.
Provides exceptional customer service to business partners by maintaining contact, providing information, conducting technical training, and identifying trends, through the life cycle of an investigation.
Establishes and maintains liaison network with public officials, law enforcement officers and others to obtain assistance in conducting investigations.
Serves as the subject matter expert, including conducting case presentations, to internal and external business partners.
Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation.
Applies Local, State and Federal statutes to ensure investigations are carried out within the requirements of applicable law and local office expectations.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
Perform other duties as assigned.