Maitre D

ASM Global

9d•$28 - $30•Onsite

About The Position

We are seeking an experienced, motivated individual to join our restaurant as a Maitre D. As a lead member of our front-of-house service team, you will greet customers, make and confirm reservations, and manage waitstaff to ensure the highest possible standards of service. You are responsible for the logistical details, including reservations and arrangements for large parties, as well as setting the restaurant space's overall ambiance and atmosphere. Our ideal candidate has considerable prior experience in high-end foodservice environments, an impeccable demeanor, customer service skills par excellence, and logistical and organizational acumen.

Requirements

Strong attention to detail.
Able to demonstrate flexibility and quickly adapt to changes.
Ability to be self-motivated and work independently, and work well as a team player.
Ability to work in a fast-paced environment.
At least 5 years in a high-end, fast-paced restaurant environment.
Adaptive organizational skills and the ability to change plans to meet new circumstances.
Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers.

Responsibilities

Make, adjust, and cancel customer reservations.
Greet customers and guide them to their tables.
Answer customer questions regarding food, drinks, and specials.
Resolve customer complaints or disputes.
Manage waitstaff to ensure efficient and excellent service throughout a given seating.
Practice safe work habits and complete company and venue safety and general compliance training.
Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.
Adheres to the Legends Global and venue company policies.
Complete other duties as assigned by management.
Available to work non-traditional hours (Nights, Weekends & Holidays).