MAITRE D LEAD HOST

Crawford's Social•Thousand Oaks, CA

6d•$25 - $30•Onsite

About The Position

Crawford’s Social is looking for an exceptional hospitality professional to lead the guest experience at our front door. This is not an entry-level host position. We are looking for someone polished, confident and genuinely passionate about hospitality. Our Maitre d Lead Host is one of the most visible members of our team and sets the tone for the guest experience from the moment they arrive. You will welcome regulars and first-time guests, recognize VIPs, manage reservations and dining room flow, solve problems gracefully and work closely with management to ensure every guest feels genuinely looked after.

Requirements

Previous Maitre d, lead host, guest relations or upscale restaurant experience strongly preferred
Exceptional communication and interpersonal skills
Polished, professional presence
Confidence managing reservations, waitlists and a busy front door
Strong judgment and the ability to remain composed under pressure
Experience handling guest concerns and finding solutions
Strong understanding of restaurant pacing, table management and dining room flow
OpenTable or comparable reservation system experience preferred
Reliable and punctual
Availability for evenings, weekends, holidays and late-night events
A genuine desire to build a career in hospitality

Responsibilities

Own the arrival and departure experience for our guests
Greet every guest warmly and professionally
Manage reservations, walk-ins, waitlists and accurate quote times
Coordinate table assignments and pacing with management and the service team
Build relationships with regular guests and help develop our VIP culture
Recognize birthdays, anniversaries and special occasions
Assist with guest recovery and resolve concerns with discretion and good judgment