Maintenance at DoubleTree Rapid City!

Lester HospitalityRapid City, SD
Onsite

About The Position

The DoubleTree Engineering Team keeps the physical property maintained and attractive with regular upkeep and upgrades while tracking tasks and completion. A key part of this role is meeting needs for maintenance in guest areas while providing excellent guest service recovery where guests are affected by maintenance needs.

Requirements

  • Demonstrate a passionate commitment to guest comfort and efficient work
  • Be honest, reliable, and timely
  • Build and maintain subject-matter-expertise in Hotel property and equipment
  • Familiar with usage of checklists and computer-based programs to track work order assignment and completion
  • Maintain excellent timekeeping and attendance
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
  • Strive to build and maintain good and productive relationships with all team members across departments
  • Able to prioritize and complete work assignments without constant supervision and direction, using problem solving skills to find best solutions for various and changing problems

Nice To Haves

  • Previous experience in a Maintenance, Contractor, or similar industry strongly preferred, willing to train motivated learners

Responsibilities

  • Perform novice Electrical, Plumbing, Mechanical, Carpentry, Appliance, and/or Furniture repair tasks to keep building and equipment operating efficiently
  • Perform periodic preventive maintenance as indicated by inspections, department assignment calendars, or computer program organizing maintenance needs
  • Conduct inspections during shifts according to checklists to verify proper functioning of equipment and address maintenance needs proactively.
  • Participate and engage in training to stay informed and refreshed on processes and proper use of equipment available.
  • Provide excellent guest service by responding to calls for maintenance quickly and courteously.
  • Perform work in a manner safe to employees and guests
  • Share suggestions and sample new products and tools continually to improve Engineering processes
  • Other duties as-assigned
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