Maintenance Technician

Kettler•Tampa, FL

About The Position

The Maintenance Technician, under the direction of the Maintenance Manager, is responsible for general maintenance and repairs in apartments and buildings, and for responding to residents’ service requests. The role handles repairs and troubleshooting across HVAC, electrical, plumbing, and appliances, performs preventive maintenance, prepares vacant units for market readiness, and maintains property grounds and building exteriors. The technician provides respectful, timely, and efficient service to residents and takes rotational after-hours emergency maintenance calls, including nights and weekends.

Requirements

One year of apartment, hotel, or facilities maintenance experience.
Intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
Valid driver’s license.
Must live within 30 minutes of the property.
Outstanding customer service and a focus on providing residents with timely and accurate responses.
Must have personal or reliable transportation to get to work and respond to on-call emergencies.
Must carry a cell phone as required for on-call maintenance.
Ability to use a computer.
Good verbal and written English communication skills.
Ability to walk grounds and apartments, ascend stairs, lift 60 pounds, climb ladders over 10 feet, and perform other general physical activities.

Nice To Haves

EPA/CFC Type I and II certifications are preferred; must obtain them within 90 days of hire.

Responsibilities

Handle multiple residential service requests daily.
Respond to resident maintenance and service requests involving HVAC, electrical, plumbing, and appliance repairs; troubleshoot issues and take appropriate action to repair or restore service within established quality and time standards.
Escalate problems to a supervisor or outside contractor as necessary.
Participate in all maintenance projects.
Prepare vacant units for market-ready status through turnover repairs and improvements.
Perform preventive maintenance and repairs on all systems at the property.
Perform general repairs to property grounds, apartments, and building exteriors.
Provide respectful customer service, answer resident questions, respond sensitively to complaints about maintenance services, and complete assigned work orders efficiently and urgently.
Take rotational after-hours emergency maintenance calls, including nights and weekends.
Perform other duties as assigned.