Maintenance Technician

Excel Fitness•Durham, NC

12d•Hybrid

About The Position

The Maintenance Technician is responsible for the repair and maintenance of various equipment and facilities across multiple club locations. This role involves using a computerized maintenance management system (CMMS) to track work orders, performing a wide range of repairs including fitness equipment, electrical, plumbing, and AV systems, and ensuring all work is completed within service level agreements. The technician will also be responsible for ordering parts and supplies, conducting preventive maintenance, and maintaining company vehicles and tools. This position requires a self-starter with strong time management and problem-solving skills, excellent customer service, and the ability to work independently and as part of a team. The role operates remotely at fitness club locations and may service corporate office locations, involving 100% travel.

Requirements

Must be at least 18 years of age.
High School Diploma or equivalent required.
Must hold a valid state driver’s license, proof of insurance, and an acceptable driving record.
At least 1-3 years of related work experience required.
Basic understanding of painting, carpentry, flooring, ceiling, low voltage electrical, door hardware, light plumbing, AV equipment required.
And/or basic understanding of repair and maintenance of fitness, hydro-massage, and/or tanning equipment.
Must be a self-starter with effective time management skills and the ability to meet deadlines.
Ability to diagnose problems and determine appropriate solutions using critical thinking skills.
Must have excellent customer skills.
Ability to work independently and as part of a team.
Basic computer skills are needed and knowledge of MS Office Suite (Excel, Word, Outlook) is needed.
Must possess and maintain a complete set of personal trade tools necessary to perform the essential functions of the position, including but not limited to hand tools, diagnostic tools, electrical testing equipment, and basic power tools.
Employee is responsible for maintaining personal tools in safe working condition.

Nice To Haves

Specialty or large equipment required for specific projects will be provided by the Company as needed.

Responsibilities

Use a computerized maintenance management system (CMMS) to track work orders for all assigned club locations and ensure work is completed within the service level agreement (SLA) window.
Communicate with regional management if work is going to fall outside of SLA window.
Repair and maintenance of Fitness equipment, Tanning Beds, hydro beds, total body enhancement, wellness pods, painting, carpentry, flooring, ceiling, low voltage electrical, door hardware, light plumbing (bathroom toilets and urinals; sinks and vanities; water fountains), AV (Audio Visual) equipment (TV’s, security camera, music system) and other misc. work/projects.
Purchase and order machine/equipment parts and project supplies as required.
Perform preventive maintenance on Fitness Equipment, Black Card Spa Equipment, water heaters, power washing, window washing, etc.
Safely use, care for, and maintain all technology, tools, vehicles, and/or other property issued by the company to perform work.
Ensure operational upkeep and uphold facilities/maintenance standards when conducting club visits, passing feedback to regional management, as necessary.
Proactively identify issues and address requests from Assistant, General and Regional Managers.
Work directly with Facility management and regional leadership to track/triage all work orders in region and escalate ongoing issues as necessary.
Provide support to the Construction and Operations departments as needed for new club openings, remodels, and equipment upgrades and replacements.
Assist Regional Management/Facilities with special projects as needed.
Responsible to meet all obligations of Excel Fitness’ Company Vehicles policy and adhere to all requirements while assigned and operating a company vehicle.
Conduct routine inspections to ensure assigned maintenance vehicle is maintained per company standards and escalate vehicle issues, as required.
Maintain a safe and clean work environment, following all OSHA standards and safety procedures.