Maintenance Technician - Lemmond Farm

PAC • Charlotte, NC

5d • Onsite

About The Position

The Maintenance Technician will assist in all maintenance requests, preventative maintenance, and amenity area maintenance for the apartment community. This role involves completing work orders for residents, responding to emergency maintenance requests, and preparing vacant apartments to be rent-ready. The technician will also perform preventative maintenance, maintain the shop and inventory, and interact directly with residents. Responsibilities include maintaining logbooks and databases, assisting in monitoring contractors, and supporting the Maintenance Manager with budget responsibilities. The role also requires adherence to company policies and procedures, prioritizing customer service, and performing light cleaning duties if no housekeeper is available. Maintaining amenity areas such as pools, weight rooms, and parking decks is also a key part of the job.

Requirements

• 1-3 years maintenance experience (apartment maintenance experience preferred)
• Troubleshooting and problem-solving skills.
• Budget or basic business finance helpful.
• Refrigeration certification (type 2 or universal) or obtain in the first 90 days of employment.
• Valid driver's license (free from major moving violations) and dependable transportation.

Responsibilities

• Assist in all maintenance requests, preventative maintenance, and amenity area maintenance for the apartment community.
• Completes maintenance work orders for residents (service appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.).
• Responds and resolves emergency maintenance requests for after business hours calls (weeknights, weekends, and holidays).
• Prepares vacant apartments to make rent ready.
• Performs preventative maintenance work.
• Keep the maintenance shop clean and organized; maintains adequate stock/inventory of parts for equipment, appliances, etc.
• Interacts directly with residents.
• Maintains logbooks and databases; enters service requests and status updates into database.
• Assists in monitoring contractors work performance.
• Supports the Maintenance Manager in meeting budget responsibilities.
• Follows and promotes company policies and procedures.
• Must make Customer Service a priority.
• If the property does not have a housekeeper, Apartment Maintenance Technician light cleaning duties will be required such as cleaning models, club houses, leasing office, emptying trash, cleaning the grounds and amenity areas, etc.
• Maintain (clean, orderly, and in working conditions) all amenity areas (pool, compactors, weight rooms, parking decks, etc.)
• A complete clean and neat uniform must be worn when working on any PAA Property including nights and weekends, if applicable.
• Personal appearance must be clean and neat at all times, according to PAA policy.
• Communicate with residents and prospects in a manner consistent with PAA's standards.
• Read and/or listen to resident requests/complaints.
• Receive resident complaints in a calm, open and professional manner.
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.
• Deliver newsletters, correspondence, etc. to residents' apartment.
• Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.) as requested by the Community Manager.

Benefits

• Generous PTO program
• 13 paid holidays plus 3 floating holidays and paid volunteer day
• Comprehensive, affordable medical coverage
• company-paid dental and vision coverage available to all full-time, regular associates
• 401k with exceptional employer match
• Associate Apartment Discount
• Educational Assistance Program (tuition and certifications)
• Company-paid employee assistance, mental health, and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed