Maintenance Tech

Hilton Garden Inn Outer Banks • Kitty Hawk, NC

8d

About The Position

The Maintenance Technician is responsible for preventive maintenance of hotel guest rooms, public spaces, and related equipment in accordance with company and brand standards, supporting high maintenance standards and guest satisfaction. This is a full-time, year-round position with a scheduled shift of 3 p.m. to 11 p.m. Schedules may need to accommodate fluctuating business demands, and associates may be asked to work shifts other than those they prefer or normally work.

The role handles guest room, public-area, pool, exercise-room, equipment, and exterior maintenance; completes and communicates work orders; maintains an inventory of parts and materials; and assists the Chief Engineer and management with technical projects and recurring maintenance issues. The technician is expected to interact courteously with guests and associates, follow safety, security, privacy, emergency, and operating procedures, and respond to emergency situations when needed. The hotel operates 24 hours a day, seven days a week.

Requirements

• Able to work independently with minimal supervision.
• Effective written and verbal communication skills.
• Able to communicate effectively with associates and guests.
• Able and willing to respond to emergency situations on short notice.
• Service- and detail-oriented.
• Must comply with department, hotel, and corporate standard operating procedures.
• Responsible for knowing hotel emergency procedures.
• Must be capable of reading, writing, and speaking English fluently.
• Must accommodate schedules that may change with business demands, including shifts other than those preferred or normally worked.

Responsibilities

• Maintain the work order system and complete work orders promptly.
• Work with the Chief Engineer and management team to identify and complete technical and skilled projects.
• Repair guest room issues, including caulking, tile, painting, and appliances.
• Assist with monitoring the hotel key control system.
• Repair carpet and floor tile; perform basic plumbing and electrical repairs, painting, minor roof repairs, and other exterior projects.
• Repair pool and exercise room equipment.
• Complete guest room checklists as scheduled and report completed guest room maintenance to the Chief Engineer.
• Maintain a current inventory of parts and materials.
• Answer the radio and HelloShift when summoned; check HelloShift consistently and mark jobs complete or explain unfinished work in the comment box.
• Inspect exterior grounds, fences, and lighting for upkeep as needed.
• Remove exterior trash according to shift duties; the PM shift removes it in the evening before the shift ends.
• Follow safety procedures and remain calm and alert during emergencies and periods of heavy hotel activity.
• Follow security and privacy procedures to protect guest information.
• Straighten courtyard, pool deck, and upper deck furniture.
• Perform preventive maintenance on HVAC equipment, cleaning coils and filters as needed.
• Carry out pool maintenance procedures, including reading and supplying chemicals to the system.
• Assist the Chief Engineer in identifying persistent, consistent, or major maintenance problems.
• Communicate completion of maintenance requests to the requesting party.
• Carry out reasonable requests courteously and politely.
• Report to the hotel in bad weather when required to maintain the exterior, including snow shoveling and ice melting.
• Check in with the Front Desk at the start and before the end of the shift to identify outstanding maintenance requests.
• Be available and approachable to guests, answer questions about hotel and local facilities and services, address guest concerns proactively, follow the property-specific recovery plan, and remain professional and courteous.
• Carry out other supportive functions or reasonable leadership requests as required.
• Comply with department, hotel, and corporate procedures, emergency procedures, uniform standards, and appearance standards.

Benefits

• Paid vacation.
• Paid birthday time.
• Time-and-a-half pay for Easter, Thanksgiving, and Christmas holidays.
• Medical, dental, and vision plans.
• 401(k) plan with company matching up to 3%.
• Team Member Travel Program with highly discounted rates at Hilton Brand hotels.
• YMCA corporate discount.
• Monthly incentives.
• Seasonal bonuses.
• Continued education sponsorship for Hospitality & Tourism certificates at a local community college.
• Employee recognition and appreciation program.
• Free employee meal while on the clock, plus other restaurant discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed