Maintenance Technician

Aria Residential•Kansas City, MO

13d•$24 - $28•Onsite

About The Position

Aria is an award-winning real estate company that has been in the forefront of reimagining city center living and is currently developing more than 4,000 apartments in great neighborhoods across in NY, Miami, Kansas City, Charlotte and Nashville. We have a unique philosophy and approach to the multifamily business, rooted in values and a willingness to “think different". Aria has excelled in the real estate disciplines of investing, development and management, and the results are a distinguished track record and a great reputation in the business. We are looking for an exceptional person to join our Kansas City, MO team as a Maintenance Technician, Level 1. We are looking for someone who has a passion for building a dynamic team and community, in-service maintaining with excellence the common area, 222 apartment-homes, and commercial space! Multifamily maintenance experience preferred. Candidate must be ready to jump right in and take initiative with problem-solving and positivity! The Maintenance Team is responsible for providing exceptional maintenance and customer service to community residents, future residents, vendors, and colleagues. This person will have a passion for service, the ability to work efficiently with an attention to detail necessary for a job well-done. The right candidate tracks progress through the daily completion of service requests, preventative maintenance programs and reliably and efficiently servicing and logging activities on the 24-hour emergency shift. If you are this candidate and enjoy growing your skills through training under the direction of a talented multi-trade Building Engineer, join us! If you enjoy delivering excellent customer service to the residents, and this lights up your day, you are the Rockstar we are looking for!

Requirements

General apartment maintenance experience
Knowledge of appliance repair, light carpentry, plumbing and electrical knowledge, & painting ability
Knowledge of safety procedures, safety conscious
Steady and dependable
Ability to work with pressure of deadlines
Ability to flex work schedule to accommodate after hour and weekend emergencies
High school education or trade school required.
Must be able to write and communicate with residents, vendors and colleagues.
Must complete the Maintenance Skills Exam presented upon pre-screening with passing test scores and training courses required by the Company.

Nice To Haves

Multifamily maintenance experience preferred.

Responsibilities

Diagnose and perform minor and routine maintenance/repair in a timely and professional manner. Assure all service requests are completed on a daily basis. Accurately document work performed on service request, including parts and return to supervisor by end of day. Complete renewal service requests in the same timely fashion. Follow-up on completed service requests to ensure satisfaction. Follow-up on incomplete service requests. Leave apartment-homes workspace in clean condition, not using any resident items in the performance of duties. Lock apartment-homes upon leaving.
Promote good public relations with residents, co-workers, and company staff through great “people” attitude and resident trust. Always display a friendly and courteous attitude towards residents and other employees. Never confront supervisor or other employees in front of residents.
Inspect vacated apartments and complete make-ready checklist. Inform site manager of needed services and repairs. Routinely perform duties to restore apartments to “make ready” status. Re-inspect vacant apartments after make-ready has been completed to determine quality of work performed. Ensure adequate number of make ready units are available and that the products are up to company standards. Coordinate status of makereadies with leasing staff. Update the Make-ready board daily with progress. Be able to report any status updates and concerns to the team at team meetings.
Complete special projects as may be assigned and prioritized by the On-site manager.
Inspect exterior of the property. Perform building and common area upkeep on a daily basis in accordance with company standards. Assist in keeping grounds neat and free of litter, including sidewalks and curbs surrounding the property.
Assist with the tenant improvements as required. Schedule make-ready employees as necessary. At minimum, maintain an average of 50% of make-readies are market-ready on a monthly basis unless otherwise informed by property staff. Ensure vacant units are “trashed-out” within 24 hours of move-out. Routinely check with the leasing team in the event the order of preparing make-readies changes due to leasing activity needs.
Complete or oversee the completion of preventative maintenance. Maintain accurate records and provide resident training as required.
Order parts and supplies as approved by the Building Engineer, and maintain inventory, utilizing inventory system. Maintain shop appearance to best-in-class standards to facilitate quick assessment of supply inventory. Maintain proper equipment, and equipment inventory to ensure warranty compliance.
Obtain bids and negotiate prices, as necessary, with vendors and contractors. Ensure vendor work in resident apartment-homes meets the property standards in performance and condition upon completion. Report any concerns to the Building Engineer or On-site Manager.
Coordinate delivery and work schedules with vendors, contractors and On-site Manager.
Perform effective emergency maintenance (after hours) as required.
Coordinate maintenance objectives with the On-site Building Engineer and Manager daily.
Perform needed maintenance before, during and after community events as needed.
Perform, and report on, all work according to the safety standards of the company, OSHA and health codes. Perform work area clean-up on a weekly basis.