Maintenance Technician

Tailwind Group•Columbia, MO

16d•Onsite

About The Position

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team! The Maintenance Technician is largely responsible for maintaining a student housing property. This individual will perform general repairs, support preventative maintenance efforts, and ensure the property operates at a high level for residents. A successful Maintenance Technician will provide exceptional customer service, be organized and innovative in their approach, and understand this role is critical to the function and reputation of the property.

Requirements

One or more years of experience in building maintenance – student housing experience is a plus.
A valid driver’s license is required.
Ability to troubleshoot and find innovative solutions to maintenance issues.
Exceptional customer service and communication skills.
Basic computer skills, including the ability to use property management software, email, and mobile devices to receive and complete work orders.
Possess a high level of integrity and professionalism.
Ability to pass a criminal background check.
Ability to bend, kneel, stoop, reach, stand and be physically active for extended periods.
Ability to lift up to 50 pounds.
Ability to work in hot, cold, and wet environments.
Ability to work independently.
Ability to fulfill on-call duties as assigned.
Ability to work extended hours during the turnover period, including nights and weekends.

Nice To Haves

Experience with appliance and HVAC repair is preferred.
Working knowledge of pool service and maintenance preferred.
Certified Pool Operator (CPO) certification is preferred or may be required upon hire, dependent on the property and local laws.
Experience with Entrata software or a similar property management/work order system is preferred.

Responsibilities

Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
Maintain exceptional curb appeal by conducting daily property walks alongside the maintenance team to identify improvement areas and clean and maintain the grounds.
Perform general repairs in apartment units, common areas, and on building systems, including but not limited to electrical, plumbing, HVAC, appliance, and drywall work.
Support maintenance efforts relating to the annual turnover and make-ready process including: Furniture removal and installation Leadership of additional temporary staff members
Meet company standards relating to customer service, work order completion, and overall property function.
Work with vendors and contractors to ensure the completion of quality product and overall service.
Respond to after-hours emergency issues and fulfill the required on-call schedule.
Support the Maintenance Manager with the property preventative maintenance program.
Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
Clean, organize, and maintain the maintenance area, including tools, equipment, materials, etc.
Maintain a professional appearance and adhere to the company dress code at all times.