Maintenance Technician

Housing Development Cor•Lancaster Township, PA

12d•$22 - $25•Onsite

About The Position

Housing Development Corporation MidAtlantic (HDC) is seeking a Full-time Maintenance Technician for our Umbrella Works Apartments (Lancaster PA) location. HDC MidAtlantic is a mission-driven organization committed to providing safe, welcoming, and affordable housing. Since 1971, HDC has been a trusted developer, property manager, and community partner, owning and managing over 3,300 apartments across Pennsylvania, Delaware, and Maryland. At HDC, employees are part of a team that values excellence, equity, collaboration, community, and integrity, with investment in people, growth, and development. This role offers meaningful, people-centered work connected to a greater purpose.

Requirements

High school diploma or equivalent
Valid driver’s license
Some hands-on maintenance experience preferred
Ability to manage multiple priorities and respond to changing operational needs.
Required to follow on-call rotation.
Strong attention to detail, reliability, and the ability to manage multiple tasks and priorities.
Good communication skills and a respectful, customer service-oriented approach when working with residents.
Must be open to learning property management software and standard maintenance technology.
Successful completion of drug screening and criminal background check.

Nice To Haves

Technical training or coursework in plumbing, carpentry, HVAC, or a related trade is a plus.

Responsibilities

Serve as a responsive, respectful, and professional point of contact for residents’ maintenance needs, delivering service aligned with HDC’s Core Values.
Communicate clearly and courteously with residents regarding unit entry, scheduling, and completion of work orders.
Complete work orders promptly and efficiently (within 24 hours for emergency and 3 days for non-emergency), ensuring high-quality outcomes and resident satisfaction.
Approach all resident interactions using a trauma-informed and solutions-oriented mindset.
Deliver service that contributes to achieving 85% resident satisfaction, ensuring maintenance interactions are timely, and that residents are treated with dignity and respect, and aligned with HDC’s values and standards of excellence.
Participate in on-call rotation and respond to emergency maintenance needs in a timely and professional manner.
Maintain the physical condition of the community in alignment with HDC’s maintenance standards, safety protocols, and expectations for cleanliness and curb appeal.
Responsible for preventive maintenance activities to reduce emergency repairs, extend asset life, and support long-term property performance including routine inspections to identify maintenance needs, safety concerns, and potential risks.
Ensure all work performed meets HDC quality standards and contributes to consistent property conditions across the portfolio.
Prepare vacant units for occupancy by completing inspections, repairs, and make-ready activities within established timelines (Full time Tech – 8 days/ Part time tech 14 days).
Collaborate with the Community Manager to prioritize unit turns and meet occupancy and re-rental goals of 30 days.
Responsible for performing a variety of maintenance tasks including painting, drywall repair, plumbing, minor electrical troubleshooting, and general building upkeep.
Identify and address property maintenance issues, equipment concerns, and safety hazards.
Maintain appropriate inventory levels of supplies and tools to ensure timely service delivery.
Purchase and utilize materials, supplies, and vendor services using standard purchase order procedures efficiently to support cost-effective operations and manage maintenance related expenses to meet property budgets.
Communicate cost concerns, trends, or risks to Community Managers to support financial performance.
Coordinate with approved vendors as needed and ensure vendor work meets HDC quality standards.
Collaborate with Community Manager, Regional Manager, and Facility Manager to execute on planned Capital Expense projects.
Collaborate with Community Managers, Regional Managers, and Resident Services to support overall property performance and resident well-being.
Maintenance Technician I may provide temporary relief coverage for staffing vacancies within their region, as needed.
Perform all other duties as directed by the Community Manager.