Handyman / Maintenance Technician

WindRiver Lakefront & Golf Community•Gatlinburg, TN

just now

About The Position

Norton Creek and The Timber at Holly Branch is seeking a Maintenance Technician / Handyman to work closely with the maintenance team and Supervisor. The role supports basic property upkeep, routine maintenance, and general facility needs to help keep buildings and grounds clean, safe, and functional. The properties offer vacation rentals ranging from mountain homes and cabins to a lodge and two treehouse groves. The Maintenance Technician handles general handyman work, routine inspections, basic repairs, grounds support, and work-order documentation. The position requires working independently and with a team, identifying when an issue needs to be escalated to a licensed or certified technician, and providing friendly, professional service in public areas. The role includes weekend and holiday work and a rotating on-call schedule; spiffs are paid for on-call duties.

Requirements

Basic handyman experience or willingness to learn on the job.
Ability to recognize when a problem exceeds entry-level scope and escalate it appropriately.
Reliable and punctual, with the ability to work independently.
Able to lift up to 50 pounds and perform physical tasks throughout the shift.
Active driver's license and eligibility to be insured to operate company vehicles; required.
Must be at least 18 years of age; required.
Must be able to work weekends and holidays; required.
High school diploma or equivalent qualification.
Must have own general hand tools.
Familiarity with tools such as a hammer, screwdriver, and level.
Proficiency with hand and power tools.
Strong troubleshooting and problem-solving skills.
Ability to prioritize tasks and manage time efficiently.
Attention to detail and commitment to quality workmanship.
Basic knowledge of safety procedures and best practices.
Well-organized and capable of prioritizing tasks.
Ability to work alone or with a team.
Able to bend, stoop, climb, twist, kneel, lift, push, and pull items weighing up to 50 pounds.
Able to stand and continuously move for up to 8 hours at a time.
Willingness to work outdoors for up to 8 hours at a time.

Responsibilities

Complete general maintenance tasks, such as replacing light bulbs, light switches, and standard electrical outlets.
Reset tripped breakers and report recurring electrical issues to the lead maintenance technician.
Replace HVAC filters, water filters, and other routine consumable parts on a scheduled basis.
Perform minor plumbing tasks, such as unclogging drains or replacing faucet aerators.
Patch and repair drywall, including small to medium holes, cracks, and surface imperfections.
Perform basic interior painting, including touch-ups, accent walls, and room repainting as needed.
Read and interpret basic work orders.
Assist with small renovation and improvement projects as needed.
Ensure work meets quality and safety standards.
Provide friendly, professional service while working in public areas of the property.
Respond to routine maintenance requests and complete basic handyman tasks across buildings.
Troubleshoot and address minor facilities, equipment, and grounds issues.
Conduct regular walk-throughs to identify maintenance or safety issues.
Assess whether minor issues can be handled in-house or should be referred to a licensed or certified technician, with guidance from the lead maintenance technician.
Document maintenance findings and communicate clearly with the lead maintenance technician.
Remove trash, debris, and recycling from buildings and outdoor areas.
Assist with outdoor-area upkeep, including basic landscaping and property appearance.
Maintain and organize tools, equipment, supplies, and the maintenance storage area.
Follow safety procedures and use proper PPE when completing tasks.
Report safety hazards, damage, or concerns observed during daily rounds.
Complete work orders accurately and in a timely manner.
Support team members with additional requests in a timely and professional manner.