Maintenance Technician

Kettler•Alexandria, VA

About The Position

The Maintenance Technician reports to the Maintenance Manager and is responsible for general maintenance and repairs in apartments and buildings, as well as responding to residents’ service requests. The role handles routine maintenance work and prepares vacant units for market-ready status. Compensation is $25.00–$30.00 per hour. The technician must provide on-call emergency maintenance coverage on a rotating basis, including nights and weekends, and respond to emergencies as they occur. The position requires reliable transportation, a cell phone for on-call maintenance, and the ability to perform the physical activities described in the posting.

Requirements

At least 1 year of apartment, hotel, or facilities maintenance experience.
Intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
Valid driver’s license.
Must live within 30 minutes of the property.
Reliable personal transportation to travel to work and respond to on-call emergencies.
Must carry a cell phone for on-call maintenance.
Ability to use a computer.
Good verbal and written English communication skills.
Ability to walk grounds and apartments, climb stairs around the property, lift 60 pounds, climb ladders over 10 feet, and perform other general physical activities.
Ability to provide on-call emergency maintenance coverage on a rotating basis, including nights and weekends.

Nice To Haves

EPA/CFC Type I and II certifications are preferred; must obtain them within 90 days of hire.
Outstanding customer service skills and a focus on providing residents with timely and accurate responses.

Responsibilities

Handle multiple residential service requests daily.
Troubleshoot and repair or restore HVAC, electrical, plumbing, and appliance services in response to resident requests, escalating issues to a supervisor or outside contractor as needed.
Participate in maintenance projects.
Prepare vacant units for market-ready status through turnover repairs and improvements.
Perform preventive maintenance and repairs on property systems.
Perform general repairs to property grounds, apartments, and building exteriors.
Provide respectful customer service, answer resident questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.
Take rotating calls for after-hours emergency maintenance, including nights and weekends.
Perform other duties as assigned.