Maintenance Technician

Neuberger Berman•New York, NY

4d•Onsite

About The Position

The Maintenance Technician supports the Facilities Manager and Senior Project Manager in relocations, carpentry requests (and office reconfigurations), meeting setups, and all maintenance work orders. We are looking for someone who must be able to develop and maintain an excellent rapport with customers and resolve difficult issues to customer satisfaction. The Maintenance Technician must be capable of responding to inquiries or complaints from clients or members of the business community in a professional and businesslike manner. The role requires to frequently stand, stoop, bend, reach, lift heavy objects, climb stairs, and walk through crowded areas.

Requirements

High school diploma or GED required.
Minimum of five years of experience working in a “Class A” commercial property – preferable.
Capable of responding to inquiries or complaints from clients or members of the business community in a professional and businesslike manner.
Ability to develop and maintain excellent rapport with customers and resolve difficult issues to the customers' satisfaction.
Ability to operate a computer, power tools, and a 2-way Radio.
Ability to organize and prioritize responsibilities.
Ability to define problems, collect data, establish facts, and draw valid conclusions, including decisive thinking in crises.
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
Ability to read, analyze, and interpret building plans and blueprints.
Regularly required to speak articulately and hear well; regularly required to sit and use hands to operate routine office equipment such as telephones, computers, etc.
Frequently required to stand, stoop, bend, reach, lift heavy objects, climb stairs, and walk through crowded areas.
Near vision ability required to read data and documents, including spreadsheets and blueprints, in printed form and on computer screen; and distance and color vision ability.
Physical mobility and dexterity to operate office equipment and regularly lift and/or move up to 100 pounds and occasionally lift and/or move up to 250 pounds.
Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.

Nice To Haves

Preferable experience working in a “Class A” commercial property.

Responsibilities

Set up conference rooms for meetings, i.e., tables, extra chairs, and step & repeat.
Respond to work orders from MRI-Angus Service requests system.
Accept, Put on Hold, Close, and add Additional comments on the status of the request throughout and upon completion on a mobile device /or computer.
Deliver and pick up Iron Mountain archive boxes from clients and advise the Facilities Manager when the staging/Storage room is ready for pickup.
Perform general maintenance and repairs from work order system requests to include but not limited to replacing lamps, identifying if a LED driver needs to be changed out on a LED light fixture - in offices, cubicles, common areas, pantries and restrooms, replacing ceiling tiles, carpentry that involves operating power tools, small plumbing repairs, respond to comfort cooling requests (“too hot/too cold”) including taking temperatures in a client space, adjusting induction unit thermostats and supplemental thermostats, secure cove base, hang Artwork, install shelving, small carpet repairs, leveling shades in Conf. rooms, etc.
Escort deliveries and contractors
Advise the Facilities Manager of supplies needed for the maintenance shop.
Verify that services are performed as scheduled.
Alert appropriate parties to any problems.
Set, reschedule, and cancel appointments for customer carpentry requests as necessary.
Assist Client’s Project Manager with internal relocations.
Work with Facilities Manager on projects, maintenance and repair work, and day-to-day operations.
Perform other essential duties as directed.