Maintenance Tech

Hilton Garden Inn Outer Banks • Kitty Hawk, NC

9d • Onsite

About The Position

The Maintenance Technician is responsible for preventive maintenance of hotel guest rooms, public spaces, and related equipment, following company and brand standards to maintain the property and support guest satisfaction. This is a full-time, year-round position with a stated shift of 3 p.m. to 11 p.m.; schedules may change to accommodate business demands at a hotel that operates 24 hours a day, seven days a week.

The role covers guest-room and facility repairs, preventive maintenance, pool and grounds upkeep, work-order completion, inventory, and guest service. The technician works with the Chief Engineer and management team on maintenance projects, communicates with guests and requesters, and follows hotel safety, security, privacy, emergency, uniform, and operating procedures. The position may also involve reporting to the hotel in bad weather to maintain exterior areas.

Requirements

• Ability to work independently with minimal supervision.
• Effective written and verbal communication skills.
• Ability to communicate effectively with associates and guests.
• Willingness and ability to respond to emergency situations on short notice.
• Service-oriented and detail-oriented approach.
• Compliance with department, hotel, and corporate standard operating procedures.
• Knowledge of hotel emergency procedures.
• Ability to read, write, and speak English fluently.

Responsibilities

• Maintain the work-order system and complete work orders in a timely manner.
• Work with the Chief Engineer and management team to identify and complete technical and skilled maintenance projects.
• Repair guest-room issues, including caulking, tile, painting, and appliances.
• Assist with monitoring the hotel key-control system.
• Perform carpet and floor-tile repairs and basic plumbing and electrical repairs.
• Paint, perform minor roof repairs, and complete other exterior projects.
• Repair pool, exercise-room, and related equipment.
• Complete scheduled guest-room checklists and report completed room maintenance to the Chief Engineer.
• Maintain a current inventory of parts and materials.
• Respond to radio and HelloShift requests, check HelloShift consistently, mark completed jobs, and document reasons when a job cannot be completed.
• Inspect exterior grounds, fences, and lighting for upkeep needs.
• Remove exterior trash according to shift procedures; the PM shift does so in the evening before shift end.
• Follow safety procedures and remain calm and alert during emergencies and periods of heavy hotel activity; follow security and privacy procedures to protect guest information.
• Straighten courtyard, pool-deck, and upper-deck furniture.
• Perform preventive maintenance on HVAC equipment and clean coils and filters as needed.
• Carry out pool-maintenance procedures, including reading and supplying chemicals to the system.
• Assist the Chief Engineer in identifying persistent, consistent, or major maintenance problems.
• Notify the requesting party when maintenance requests are complete.
• Carry out reasonable requests courteously and politely.
• When required, report to the hotel in bad weather to maintain the exterior, including snow shoveling and ice melting.
• Check in with the Front Desk at the beginning and end of the shift to identify outstanding maintenance requests.
• Be approachable and available to guests, answer questions about hotel and local facilities and services, address concerns proactively, follow the property-specific recovery plan, and maintain professionalism and courtesy.
• Accommodate schedule changes or shifts other than those normally preferred when business demands require.
• Comply with department uniform and appearance standards and carry out reasonable leadership requests.

Benefits

• Paid vacation
• Paid birthday
• Time-and-a-half pay for specified holidays (Easter, Thanksgiving, and Christmas)
• Medical, dental, and vision plans
• 401(k) plan with company matching up to 3%
• Discounted Hilton-brand hotel rates through the Team Member Travel Program
• YMCA corporate discount
• Monthly incentives
• Seasonal bonuses
• Continued-education sponsorship for Hospitality and Tourism certificates at a local community college
• Employee recognition and appreciation program
• Free employee meal while on the clock and other restaurant discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed