Maintenance Technician Supervisor

Mallory Alexander International Logistics•Memphis, TN

About The Position

Mallory Alexander International Logistics is seeking a Maintenance Technician Supervisor to provide expert, hands-on technical support and leadership for the maintenance, repair, and optimal function of automated logistics systems. The supervisor coordinates daily assignments for the technical team and acts as a bridge between management and technical staff, supporting safety, efficiency, quality, and reliable system operation. The role involves diagnosing and troubleshooting complex mechanical and electrical issues; inspecting, testing, maintaining, and repairing automated storage and retrieval systems, box conveyors, and related equipment; and leading root cause analysis. The supervisor also coordinates technicians, trains and coaches team members, monitors contractors, maintains maintenance documentation and service metrics, and assists with staffing and parts procurement. The schedule is Monday through Friday. The position requires willingness to work rotating shifts, weekends, and after-hours emergencies as needed. Work duties include standing, walking, reaching, talking, and hearing regularly; occasional stooping, kneeling, crouching, and lifting or moving up to 25 pounds; and proficient use of computers, software, phone systems, and similar technology. The work environment usually has moderate noise.

Requirements

Technical degree or equivalent experience in Electromechanics, Mechatronics, or Industrial Maintenance.
At least 5 years of extensive hands-on experience with complex automated or mechanical systems, including strong experience in a Lead Technician or similar role.
Strong knowledge of automated systems, PLCs, and mechatronics.
Proficiency with MS Office and maintenance management systems.
Excellent technical, organizational, and communication skills.
Willingness to work rotating shifts, weekends, and respond to after-hours emergencies as required.

Responsibilities

Diagnose and troubleshoot complex mechanical and electrical issues and lead root cause analysis to prevent recurrence.
Perform and lead inspections, testing, preventive maintenance, and repairs on automated storage and retrieval systems, box conveyors, and related equipment.
Coordinate daily work assignments for facility technicians and manage workflow to maximize system uptime and operational efficiency.
Ensure maintenance and repair work complies with safety regulations, legal requirements, and quality standards.
Train and coach team members on technical systems and standard operating procedures.
Interface with and monitor external contractors and service providers to ensure the quality and compliance of contracted work.
Maintain documentation and system logs for maintenance activities, and monitor, prepare, and report operational statistics and service metrics.
Assist with shift scheduling and daily operational staffing coordination.
Assist with organizing and procuring consumables and spare parts.
Ensure workplace safety, cleanliness, and organization in operational areas.
Participate in team meetings and contribute to planning and organizational tasks.