Maintenance Technician - Regional Operations Specialist

Kettler Enterprises•McLean, VA

9d•Hybrid

About The Position

KETTLER is a leading multifamily development, investment, and property management company with a strong presence in the Mid-Atlantic and Southeastern United States. As an award-winning, vertically integrated company, KETTLER is recognized as a TOP MULTIFAMILY OPERATOR IN THE NATION, known for its quality services and expertise in property development. The Regional Operations Specialist Team is seeking highly skilled individuals who are passionate about property management and eager to share their knowledge. This unique role offers corporate exposure and the opportunity to positively impact onsite teams by traveling to various KETTLER sites to lead daily operational needs. This is a permanent position for natural leaders who excel in their roles and love what they do. KETTLER currently has an opening for a Regional Operations Specialist - Maintenance Technician, based in the DC Metro area. This position is crucial for the maintenance operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you possess an excellent work ethic, a passion for helping people, and desire to grow your career within a positive, family-like culture, KETTLER is the ideal workplace for you. The Regional Operations Specialist - Maintenance Technician, reporting to the Senior Director, Central Business Office, must be adaptable, capable of assessing needs, demonstrate excellent customer service, and assist in maintaining all aspects of community curb appeal, preventative maintenance, resident and common area service requests, and physical site operations.

Requirements

EPA/CFC Type I & II certifications preferred - Must obtain within 90 days from date of hire.
1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
Valid Driver’s License and ability to commute to scheduled properties within the DMV region.
Outstanding customer service and focus on providing residents with timely and accurate responses.
Flexibility to undertake regional travel outside the market when required.
Must have personal/reliable transportation to get to work to respond to on-call emergencies.
Must carry a cell phone as required for on-call maintenance.
Ability to use a computer.
Good English communication skills, both verbal and written.
Ability to walk the grounds and apartments, ascend stairs, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.

Nice To Haves

EPA/CFC Type I & II certifications

Responsibilities

Handle multiple residential service requests daily.
Respond to resident requests for maintenance and service in HVAC, electrical, plumbing, and appliance repair by troubleshooting, repairing, or restoring service within quality and time standards; escalate issues as necessary.
Participate in all maintenance projects.
Prepare vacant units for market-ready status through turnover repairs and improvements.
Perform preventive maintenance on all property systems.
Perform general repair of property grounds, apartments, and building exteriors.
Demonstrate customer service skills by treating residents with respect, answering questions, responding sensitively to complaints, and completing work orders efficiently.
Other duties as assigned.