Maintenance Technician IV (Master Plumber)

Tricon Residential•Atlanta, GA

7d•Onsite

About The Position

Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. The Maintenance Technician IV is a critical role responsible for executing a broad range of maintenance and repair tasks, with a primary focus on plumbing and general property repairs. Ideally we are looking for a Master Plumber. This position requires strong technical skills, excellent communication, and a dedication to providing outstanding customer service. The Maintenance Technician IV must efficiently manage and complete service requests while ensuring a clean, safe, and well-maintained environment for residents. This position is servicing our Residents single-family rental homes and the employee is provided a work van that goes home with them nightly. Valid drivers license is required. We also run a Motor Vehicle Record upon hire to check driving record of the past 3 years to be insured through our provider, so need to have very few infractions.

Requirements

Proficient in installing, troubleshooting, and repairing plumbing systems.
Comfortable using laptops, tablets, and mobile devices for documentation and communication.
Willingness to work on-call and overtime hours as needed.
Consistently use appropriate Personal Protective Equipment (PPE) and follow safety protocols.
Proficiency in [industry-specific tools/software, e.g., CRM, project management software].
Strong organizational and project management skills.
Excellent problem-solving, decision-making, and conflict-resolution skills.
4+ years of Plumbing replacement experience.
4+ years of supervisory or team lead experience in maintenance or construction, or equivalent years of service at Tricon combined with completion of the Tech certifications program.
High school diploma or GED.
Daily travel between properties.
Ability to lift 50+ lbs. regularly.
Strong verbal and written communication skills.
Capability to work in challenging environmental and physical conditions.
Must be able to work in environmentally and physically challenging working conditions.
Must be able to effectively communicate verbally and in writing.
Valid driver's license required.
Few infractions on driving record for the past 3 years.

Nice To Haves

Master Plumber

Responsibilities

Install, repair, and replace plumbing systems, including pipes, fixtures, water heaters, faucets, toilets, and garbage disposals.
Conduct inspections to catch potential issues early, preventing costly failures.
Identify plumbing problems like leaks, low water pressure, and drainage issues.
Cut, assemble, and install pipes using materials like PEX, PVC, and copper.
Perform hydro jetting, snaking, and other drain cleaning methods.
Inspect sewer lines with specialized tools.
Replace outdated fixtures to improve functionality and water conservation.
Inspect and repair electrical connections, replace faulty wiring, and address circuit breaker issues.
Clearly explain system issues, repair processes, and maintenance tips to residents.
Maintain detailed service records, including completed work, materials used, and recommendations for future maintenance.
Track and manage inventory to ensure essential parts and tools are readily available.
Share expertise with junior technicians, supporting their growth through training and hands-on guidance.
Utilize technology for work order management, inventory tracking, and reporting.
Communicate effectively with residents, vendors, and internal teams to provide excellent customer service.
Maintain a clean and safe work environment at all times.
Align with company values and uphold professional integrity in all interactions.