Maintenance Technician II

Service Experts•Raleigh, NC

11d•Onsite

About The Position

The Maintenance Technician II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Technician Services family. Works under general supervision. This role involves performing maintenance calls, routine precision tune-ups, and maintenance on heating, air conditioning, ventilation, and refrigeration equipment. The technician will also inspect equipment for potential problems, complete routine maintenance and cleaning, and assist Service Technicians. Responsibilities include using a hand-held device to record customer call information, completing paperwork, potentially collecting payments, communicating with dispatch, and providing excellent customer service. The role also involves promoting products and services, identifying sales leads, ensuring company property is maintained, and representing the company professionally and ethically. Following standard procedures, ensuring the company vehicle is properly stocked, and performing similar duties as needed are also part of the role. Additionally, the position has specific Health & Safety Roles and Responsibilities, including reporting unsafe conditions, using PPE, and complying with safety regulations.

Requirements

High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification preferred
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
Proficient and able to operate all necessary tools and equipment to perform various service projects
Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
Effective and efficient time-management and organizational skills
Valid driver’s license with acceptable driving record
Available to work flexible hours and on-call shifts as needed
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds

Nice To Haves

Experience performing basic maintenance work on HVAC equipment and related accessories is desirable

Responsibilities

Works under general supervision to perform maintenance calls
Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
Completes routine maintenance and equipment cleaning as needed or required
Responsible for delivery and removal of parts and equipment needed to complete service work
Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
Using hand-held device records all required information on customer call.
Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
If necessary, collects payment from customers.
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
Represents the company professionally, honestly, and ethically in all business matters and activities
Follows standard procedures and process, ensures that the company vehicle is properly stocked
Performs similar/other duties as needed or assigned
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
Corrects substandard acts or conditions within area of control
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devises or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
Does not perform act that may endanger the safety or well-being of others
Does not engage in any pranks, contests, or rough boisterous behavior
Works in compliance with applicable legislative requirement