Maintenance Technician I

Hilton Grand Vacations•Orlando, FL

11d•Onsite

About The Position

We are excited to offer a unique opportunity to join an amazing team at the breathtaking The Fountains Resort located in Orlando, FL. Our family-style culture will welcome you and provide the chance to be trained by high-performing service experts. We’re currently hiring for a beginner-level Maintenance Technician role, perfect for individuals looking to grow their skills and build a career in hospitality. Our resort offers the ideal environment to learn, play a role and thrive.

Requirements

Basic knowledge in Electrical, HVAC, Plumbing, Mechanical Equipment, Carpentry, Painting, Appliance repair, Flooring repair, and general building trades.
Ability to use hand and power tools.
Ability to climb and work on ladders up to 20 feet in height.
Must have schedule flexibility to accommodate a 7-day work week.
Must be willing to abide by policies as stated in the HGV Employee Handbook.
High School Diploma or GED (preferred)
A minimum of six months customer service and/or hospitality experience
Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
Must be able to learn and adapt to a fast-paced environment.
Possess a team player attitude and able to take direction from Engineering Manager.
Possess and display a positive attitude

Responsibilities

Maintain the cosmetic appearance of all the buildings and grounds in both the interior and exterior of the entire property.
Familiarize themselves with Hilton Grand Vacations Procedures, OSHA standards, and Hilton Grand Vacations Safety Handbook.
Display the flexibility to deal with ever-changing situations as it pertains to guest, owners, associates, and workload.
Provide excellent service to both external and internal customers.
Responsible for maintaining proper working relations within the department and with other operating departments on property.
Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
Address the concerns and maintenance needs of guests and associates in a friendly and professional manner.
Complete work orders including preventive maintenance and planned corrective daily work orders reported by engineering management, front desk, or otherwise assigned during the shift. This work shall include but not limited to landscaping, hardscape repairs, assets cleaning, guest call, non guest calls.
Pass on written communication to Supervisors. Daily logs must be filed in logbook, and work orders must be completed in the MMS or local tracking system.
Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
Carry out all requests from management necessary to provide 100% customer satisfaction within the associate's ability.
Abide by all company and engineering policies and procedures.
Follow all safety procedures when performing duties.
Ensure OSHA standards are followed at all times.
Responsible for learning and meeting all necessary engineering requirements for future growth in the department.