Maintenance Tech I

Mainsail Lodging & Development•Fayetteville, GA

About The Position

The Hotel Maintenance Technician assists with the operation, maintenance, servicing, and repair of assigned equipment. The role participates in the preventative maintenance program, responds to guest or resident requests and other work orders, performs assigned trade work such as carpentry and painting, and carries out duties safely and efficiently. The position also involves maintaining hotel equipment and systems, conducting property and exterior checks, keeping the maintenance area and its tools and supplies orderly, communicating work across shifts, and providing courteous service to hotel guests. The technician is expected to promote safe work practices, comply with Mainsail Lodging and Development standards, and perform other assigned duties.

Requirements

License or experience in one or more trades, including plumbing, electrical, HVAC, air conditioning, or refrigeration.
Experience with hotel building systems or in a hospitality-related maintenance field.
Excellent written and verbal communication skills.
Strong customer service skills.
Ability to use tablets, iPads, and computers.
Eagerness to work as part of a team to achieve goals and complete projects.
Basic knowledge of air conditioning, refrigeration, electrical, mechanical, plumbing, electronic systems, fire alarm systems, carpentry, kitchen equipment, and energy conservation.
Ability to work long hours if needed.
Strong sense of ownership in work.
High school diploma, equivalent, or higher.
Ability to sit or stand for extended periods, bend, and lift or pull up to 50 pounds.
Ability to communicate clearly.
Ability to make sound judgments quickly and work on multiple tasks while progressing toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities within the property, resort, and community.
Ability to maintain confidentiality.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace challenges.

Responsibilities

Handle and complete guest maintenance requests in a timely manner.
Conduct periodic property tours and exterior perimeter checks for debris and trash, lighting, and irrigation.
Repair and perform preventative maintenance on plumbing, HVAC, laundry equipment, exhaust fans, vacuums, and other hotel equipment.
Report emergencies and safety hazards immediately and assist with safety concerns.
Keep the maintenance area clean and orderly, including cleaning, inspecting, and inventorying tools, parts, and supplies.
Promote safety and safe work practices across departments and throughout the hotel.
Communicate daily activities and work orders to other shifts using approved methods and standards.
Interact with hotel guests professionally and courteously to resolve maintenance issues in alignment with Mainsail standards.
Comply with Mainsail Lodging and Development standards and regulations to support safe and efficient hotel operations.
Perform other duties as assigned.