Maintenance Support Specialist

512Financial•Dallas, TX

3d•$24 - $26•Hybrid

About The Position

Our client is looking for a driven, experienced professional to join their team as a Maintenance Support Specialist. As the main point of contact for resident service requests, you'll deliver exceptional customer service and support field-level property management. Our client is a fast-growing real estate company in the single-family residential (SFR) space, known for its flexible and empowering culture. They're seeking people with property management operations experience who are passionate about customer service and excel in a fast-paced setting. Transparency is central to how they operate. The team speaks openly, owns its actions, and celebrates its successes. They take on challenges head-on and keep pushing forward, staying serious about the business without taking themselves too seriously. They look for self-starters with a "can-do" attitude who find solutions where others see obstacles, and they offer competitive pay, benefits, and opportunities for growth.

Requirements

At least one year of prior experience in the single-family or multi-family rental industry
Valid Driver's License required
Dedicated to delivering an excellent customer and resident experience
Able to handle confidential information professionally
High School Diploma or GED
Works well with co-workers and team members both in person and through technology
Strong verbal and written communication skills
Computer proficiency, including comfort learning new technology; proficiency with Microsoft Office (Outlook, Word, and Excel) required
Detail-oriented and able to juggle multiple projects at once in a fast-paced environment
Excellent organizational and time-management skills, with a track record of meeting goals and deadlines without compromising quality

Responsibilities

Act as the main point of contact for resident service requests in your assigned market, representing the Company professionally and courteously
Receive, review, and coordinate resident service requests, working with maintenance providers to ensure work is completed on time and to company standards
Engage with residents professionally and courteously while partnering effectively with internal team members
Provide excellent customer service and demonstrate competence in every resident interaction, whether by phone, email, written correspondence, or in person
Handle vendor management responsibilities, including answering vendor questions, setting clear expectations, and providing training in line with company protocols
Manage your workload according to company standards, including meeting department-wide KPIs
Monitor and respond to incoming email inquiries, providing timely, accurate replies or routing them appropriately
Keep an organized, consistent filing system on the company shared drive in line with company procedures
Complete other duties as assigned by department leadership