Maintenance Supervisor, Cherrydale Apartments, Baltimore, Sign-on Bonus

Enterprise Community Partners•Baltimore, VA

19h•Onsite

About The Position

Enterprise is a national nonprofit dedicated to making good homes possible for millions of families. They achieve this by supporting community development organizations, investing capital for impact, advancing housing policy, and building and managing communities. Since 1982, Enterprise has invested $92.0 billion and created 1.1 million homes. The Maintenance Supervisor role provides leadership, direction, and oversight for the physical condition, appearance, and operational efficiency of the property, ensuring a safe and attractive living environment for residents and a positive work environment for associates. This position is crucial for maintaining exceptional quality and service, resident satisfaction, and associate engagement. Key responsibilities include ensuring timely and high-quality completion of resident service requests, contributing to marketing efforts through excellent customer service, and effective communication with all stakeholders. The supervisor identifies, completes, or oversees routine, preventive, scheduled, and emergency maintenance repairs, general upkeep tasks, and maintains accurate records. The role involves managing maintenance associates, overseeing apartment turnovers, and performing repairs, renovations, painting, and cleaning of vacant apartments. The supervisor ensures all community areas are safe, tidy, and free of debris, monitors the grounds, maintains landscaping, and performs snow removal. Compliance with Enterprise Residential’s policies and regulatory requirements, resolution of complex service issues, contribution to annual budget planning, management of service contracts, and purchasing of equipment/supplies are also part of the role. Additionally, the supervisor responds to emergencies, develops and delivers training, and supports other communities as assigned.

Requirements

Minimum three years as a maintenance technician or other applicable experience.
High School Diploma or G.E.D.
Extensive knowledge in areas such as carpentry, plumbing, electrical, HVAC, equipment repair, and painting.
EPA Section 608 Technician Certification- Type II or Universal Certification (or ability to obtain within 90 days of employment).
Ability to demonstrate proficiency in the use of hand and power tools.
Ability to lead, direct, and motivate others to innovate and excel.
Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.

Nice To Haves

Prior supervisory experience

Responsibilities

Provides leadership, direction and oversight for the physical condition, appearance, and operational efficiency of the property.
Ensures a safe and attractive living environment for residents and a great place to work for associates.
Ensures exceptional quality and service, sustained resident satisfaction and associate engagement.
Ensures timely, accurate, and high-quality completion of resident service requests.
Contributes to marketing efforts and resident satisfaction by providing excellent customer service.
Communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
Identifies and completes or oversees completion of routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks throughout the community and on all equipment.
Maintains appropriate logs and records.
Effectively manages all maintenance associates.
Ensures maintenance associates are fully trained and that all job responsibilities are completed in a timely and efficient manner.
Oversees apartment turnovers.
Repairs, renovates, paints, and cleans vacant apartments.
Ensures that all areas are kept safe, tidy and free of trash, debris and animal waste, including the cleanliness of the dumpster areas, as well as the necessary preparation of dumpsters for trash pick-up.
Continuously monitors all areas of the community and grounds to ensure they are properly and safely maintained.
Advises management of any areas needing attention.
Maintains landscaping including watering of the flowers.
Performs snow removal as needed.
Complies with Enterprise Residential’s policies and procedures and external regulatory requirements.
Ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures.
Resolves complex or advanced service issues including sensitive communications with residents.
Contributes to the annual budget planning process.
Maximizes the appeal of the interior and exterior appearance/condition of the property within the parameters set forth in the annual budget.
Ensures all required and necessary service contracts are in place and renewed annually such to optimize service while minimizing expense.
Purchases equipment/supplies in accordance with established budgets, and purchasing policies and procedures.
Responds timely, appropriately and courteously to emergencies.
Develops and delivers formal and informal training to associates throughout the company as assigned.
Participates in and attends all required in-service training sessions.
Supports other communities as assigned by management.
Manages the maintenance department which may include: Senior Maintenance Technician(s), Maintenance Technician(s), Maintenance Apprentice(s), and/or Porter(s).
Carries out supervisory responsibilities in accordance with Enterprise Residential policies and applicable laws.
Interviewing, hiring, and training associates.
Planning, assigning, and directing work.
Appraising performance.
Rewarding and disciplining associates.
Addressing complaints and resolving problems.

Benefits

Sign-on Bonus
Annual performance bonuses
Generous paid leave programs
Dental care plans
Health care plans
Vision care plans
Family-building benefits such as adoption and surrogacy support
Flexible work arrangements
Health advocacy
Employee Assistance Program (EAP)
Mental health benefits
Financial education
Wellness programs
Auto-enrollment in the company’s 401(k) plan with employer matching contributions
Learning and development opportunities
Tuition reimbursement for job-related courses and certifications