Maintenance Supervisor

Hirschfeld Management•Cockeysville, MD

7d•Onsite

About The Position

The Maintenance Supervisor, under the general direction of the Property Manager, is responsible for overseeing the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance, and construction or rehabilitation projects for the apartment community. This role involves the direct supervision and direction of all maintenance technicians and grounds/housekeeping personnel, with financial accountability within approved budgetary guidelines.

Requirements

10+ years of experience as a Maintenance Manager for a residential community
5+ years managing and leading a team of 5-10 technicians
An HVAC, EPA, and/or NAPE certification
Knowledge of risk management, OSHA, and MSDS
Ability to prioritize and make decisions in the best interest of the residents and the Company
Advanced level of skill in HVAC, plumbing, carpentry, painting/drywall, electrical and appliance repair
Intermediate computer skills including Microsoft Word, Outlook, and property management software
A safety mindset and an eye for detail
Excellent communication skills, both written and verbal
Availability for emergency situations at the property
A sharp professional appearance
A valid driver's license and reliable transportation
The ability to lift 50 lbs., climb stairs, use ladders, and work in varying weather conditions

Responsibilities

Develops and maintains an effective organization through the selection, training, compensation, motivation, termination, and review of all maintenance personnel.
Trains and mentors Maintenance, Housekeeping and Grounds staff, and assists other Hirschfeld locations with training and onboarding as needed/required.
Responsible for team’s daily performance, including verbal coaching, written warnings, and annual performance reviews.
Delegates work orders, move-ins, and instruction to staff in a timely manner and follows through to completion.
Provides input to management on staff performance.
Applies proper construction and maintenance techniques and uses power and hand tools to perform repairs/maintenance/renovation including: Vinyl floor covering, Wall molding, Caulking, Countertops and cabinets, Window screens and blinds, Interior and exterior doors, Electrical circuits, receptacles, breakers, switches, and fuses, Light fixtures, Appliances (stoves, refrigerators, washers & dryers, dishwashers, microwaves, and fuses), Toilets, sinks, vanities, disposals, drains, and sewer lines, Minor drywall damage, Sub-flooring, insulation, wall studs, and floor joists, Gutters, downspouts, Interior/exterior painting, Rodent control.
Inspects vendor work.
Assists in moving appliances in occupied and vacant units.
Manages and oversees monthly light checks; repairs and replaces any items.
Coordinates staff to ensure snow removal is completed efficiently and in accordance with state statutes, including performing plowing with a company truck.
Reviews work orders daily to ensure the total ticket count is within the scope of the team’s performance.
Coordinates and maintains all contractors for snow removal, capital projects, turnovers, and any special needs.
Preserves the appeal of the building and the safety of the community through general upkeep and cleanliness, snow removal, and grounds maintenance.
Maintains inventory of equipment and supplies and issues purchase orders for needed supplies through the appropriate vendor.
Performs various maintenance work and/or repairs in an efficient and timely manner.
Operates and maintains equipment and tools for work performed.
Resolves problems and discrepancies with work orders and/or interacts with management to amend the issue.
Keeps management informed of all property maintenance issues.
Contacts other vendors for problems that exceed the capacity of the company (e.g., carpet cleaning/replacement, painting, tub refinishing).
Reviews work, follows up with contractors, and ensures the job is complete.
Responsible for communicating with residents for emergency on-call visits within a 30-minute timeframe and providing on-call sheets with time frame and resident signature.
Completes work orders in detail with time of completion, work performed, and supplies used.
Maintains maintenance shop/work area in a neat and clean manner.
Tracks maintenance keys in an organized manner and updates the move-in board for all departments.
Inspects property for needed repairs (e.g., landscaping, roofs, lighting) and apartments for move-out and move-in condition.
Performs, delegates to staff, or contacts vendors for needed repairs.
Assures county inspections are up to date.
Completes move-out inspections and provides photos and damages to the delegated administrative team member within seven days of the move-out.
Responsible for property equipment, ordering new equipment as needed and/or having equipment repaired.
Logs and tracks all equipment daily, ensuring equipment is returned and stored securely every night.
Answers customer inquiries regarding maintenance issues as needed.
Responsible for the Maintenance set of keys and advises staff of key procedures.
Ensures all keys (maintenance and residents) are logged and returned to the key board daily.
Adheres to all company policies and procedures, paying special attention to health and/or safety procedures.
Holds monthly OSHA safety meetings with staff in accordance with OSHA regulations.
Ensures all staff is trained on and using proper safety equipment.
Completes annual OSHA forms and submits them to management.
Reviews and approves on-call worksheets prior to submission to the Property Manager.
In collaboration with the Assistant Maintenance Supervisor, ensures that the maintenance shop is in order, stocked, and cleaned daily.
In collaboration with the Assistant Maintenance Supervisor, ensures that all supplies are clearly labeled, secured, and handled properly as per OSHA guidelines.
Completes injury reports and submits them to the Property Manager.
Completes all monthly reports as directed by the Regional Property Manager or on-site Property Manager.
Ensures all first aid kits and safety equipment are available and up to date.