Maintenance Supervisor (Luxury Highrise)

Related•San Francisco, CA

8d•Onsite

About The Position

Lead Operations at One of San Francisco’s Premier Residential Communities. At Related, we create exceptional places where people want to live, work, and thrive. Fifteen Fifty is one of San Francisco’s premier residential destinations — a 39-story, 550-residence luxury rental community at the intersection of SoMa, the Mission, and Hayes Valley. We are seeking a Maintenance Supervisor who can lead day-to-day building operations with confidence, accountability, and a true hospitality-first mindset. This is an opportunity to take ownership of a high-profile residential community with extensive amenities, complex building systems, and a discerning resident population. From building operations and maintenance to resident service and team leadership, you will play a critical role in protecting the integrity, reputation, and elevated living experience that defines Fifteen Fifty.

Requirements

3 to 5 years’ maintenance leadership experience in multi-unit high rise residential housing or in hospitality with at least 3 years’ directly managing a maintenance team.
Able to work our emergency on-call rotation as needed
Able to lift up to 50 lbs, and stand for an 8-hour shift.
EPA or HVAC certification
Expert knowledge of HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, fitness equipment, and waste management systems.
Committed to the mission of exceeding expectations and providing exceptional resident services.
Ability to multitask and remain composed in a fast-paced environment.
Possessing a readiness to execute on whatever task is thrown your way with a combination of hard work, grit, and perseverance.
Belief in teamwork – that we are better, together.
Know the importance of doing the right thing - always, in all ways, even when no one's watching.
Champion belonging, empowering people to be their best selves at work and at home.

Responsibilities

Hire, train, coach, and supervise the maintenance, janitorial, and concierge teams across both properties
Lead daily huddles, safety meetings, and performance reviews
Build a team culture based on accountability, service, and professionalism
Mentor team members in both technical skills and resident service delivery
Oversee all maintenance, repairs, and apartment turnovers
Manage preventive maintenance programs and janitorial schedules
Conduct regular walkthroughs to ensure compliance and cleanliness
Track KPIs, forecast inventory needs, and uphold asset and brand standards
Coordinate 24/7 coverage for urgent issues and emergencies
Lead vendor communications during after-hours situations
Remain calm and solution-focused when responding to floods, outages, and escalated service needs
Resolve escalated service requests with empathy and follow-through
Oversee move-in orientations and follow-up satisfaction surveys
Support the concierge and leasing teams in delivering a polished resident experience
Manage site budgets, approve emergency purchases, and monitor ongoing costs.
Review vendor contracts, track performance, and recommend upgrades
Ensure all work meets safety, code, and quality expectations
Maintain payroll, scheduling, attendance, and training records
Ensure contractor compliance with building policies and standards
Develop systems to support onboarding, SOPs, and knowledge sharing
Work closely with leasing, concierge, and lifestyle teams
Align on unit readiness, amenity cleanliness, and VIP service coordination
Represent the site during capital planning, project walkthroughs, and ownership meetings
Lead projects that improve building systems, service quality, or team operations
Act as the on-site leader in the absence of the General Manager