Maintenance Supervisor

PeakMade Real Estate•Allendale, MI

About The Position

The Maintenance Supervisor is responsible for maintaining operations at an assigned apartment community, including organizing service requests, overseeing preventative maintenance, ensuring compliance with safety standards, and supporting customer service. The role combines hands-on repairs and maintenance (60–70% of working time) with supervising associates and outside contractors and performing general management functions. The ideal candidate leads the maintenance team with a resident-focused attitude and a team-player mentality. The supervisor works with the Property Manager and National Facilities Director to maintain the property, support residents, manage maintenance work and budgets, and obtain bids for capital improvements. The position requires performing and directing a broad range of maintenance and repair tasks, using general maintenance equipment and personal basic hand tools. The role also requires physical work, including moving items up to 50 pounds, using ladders, working outdoors in temperature extremes, and frequent bending or stooping.

Requirements

High school diploma or equivalent required.
At least 2 years of maintenance supervisory experience required.
EPA certification Type II required.
Must live within 30 miles of the assigned property.
Valid driver’s license and current automobile insurance required; must furnish a reliable personal vehicle to fulfill job functions.
Other licenses and certifications required by applicable local, state, or federal law must be obtained.
Must provide basic hand tools; these are not provided by the community.
Ability to use general maintenance equipment, including hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment, while maintaining the safety of oneself, coworkers, and residents.
Ability to diagnose problems and perform applicable repairs involving major appliances, HVAC, intermediate plumbing, intermediate electrical work where no license is required, sheetrock, general carpentry, pool care if required by the community, roofs and gutters, painting, irrigation, landscaping, fountains, foundations and sidewalks, ice and snow removal, and golf carts and small engines.
Ability to move or transport up to 50 pounds variable distances.
Ability to use ladders to access heights exceeding eight to nine feet.
Ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit.
Ability to perform general maintenance repairs without endangering oneself, residents, or fellow employees.
Frequent bending and/or stooping to access equipment and machinery.

Nice To Haves

Multifamily industry experience highly preferred.
CPO certification preferred.

Responsibilities

Assist the Property Manager in managing an excellent customer service program by adhering to Peak Simply Service Standards.
Prioritize and assign service requests to the maintenance team, monitor daily completion, follow up on outstanding items, and assist with requests as needed.
Inspect grounds, buildings, and other community features daily to minimize liability concerns and maintain curb appeal.
Maintain a preventative maintenance program that extends asset life and minimizes future repairs.
Identify and implement energy-saving measures that promote conservation.
Manage maintenance supply inventory within budget guidelines.
Maintain an organized, properly stocked maintenance shop in accordance with safety standards and OSHA guidelines.
Maintain the hazard communications program and teach and promote safe work practices.
Participate in monthly unit inspections as required.
Assist residents with the move-in and move-out process.
Maintain the key control program as outlined in the Peak policy manual.
Schedule and direct workers performing maintenance and repairs related to turn events within budget guidelines, and supervise vendors and contractors throughout the turn process.
Supervise preparation of vacant units for marketing, including restoration and cleaning.
Direct scheduled maintenance of equipment according to manufacturers’ recommendations and operating manuals.
Address resident and employee concerns and resolve issues in a timely, professional manner.
Assist with the general upkeep and cleaning of the office, common areas, and model, and maintain accurate records.
Work with the National Facilities Director to obtain bids for capital improvements.
Work with the Property Manager to maximize property performance within budget guidelines.
Perform hands-on maintenance and repairs, including applicable work on appliances, HVAC, plumbing, electrical systems, sheetrock, carpentry, pools, roofs and gutters, painting, irrigation, landscaping, fountains, foundations and sidewalks, snow and ice, golf carts, and small engines.

Benefits

Paid parental leave and one year of diapers.
15 days of PTO plus two additional Wellbeing Days.
401(k) match.
Wellness initiatives, healthy team competitions, and reward programs through Peak’s LiveWell program.
Facilities-related leadership program.
Additional technical training.
Technical certifications available, including HVAC and CPO.
Employee Resource Groups.
Monthly renewal bonuses.
Additional rewards and recognition.
10 Year Peakiversary Trip.