Maintenance Superviosr

QUANTUM RESIDENTIAL•Pullman, WA

5d•Onsite

About The Position

General apartment maintenance experience is required, including knowledge of appliance repair, light carpentry, plumbing, and electrical systems. The role demands a strong understanding of safety procedures and a safety-conscious attitude. The ideal candidate must be steady, dependable, and capable of working under pressure with deadlines. Flexibility in work schedule is necessary to accommodate after-hours and weekend emergencies through participation in an After Hours Emergency On-Call Program. A current journeyman or higher license in Heating and Air Conditioning is mandatory, along with significant experience in plumbing, appliance repair, carpentry, and general maintenance. This position is responsible for organizing, coordinating, and managing the overall maintenance program of the home community. This includes overseeing the exterior property appearance, ensuring timely work order service, managing a quality make-ready program, and maintaining cost-effective inventory control. The role is crucial for maintaining the physical condition and appearance of the site.

Requirements

General apartment maintenance experience
Knowledge of appliance repair
Light carpentry knowledge
Plumbing knowledge
Electrical knowledge
Knowledge of safety procedures
Safety conscious
Steady and dependable
Ability to work with pressure of deadlines
Ability to flex work schedule to accommodate after hour and weekend emergencies by participating in After Hours Emergency On-Call Program
Current journeyman, or above, license in Heating and Air Conditioning
Significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs
High school diploma or general education degree (GED)
Two years related experience in property management/training preferred or equivalent combination of education and experience
Proficient in MS Office, particularly email (both the desktop version and web based), word, and excel
Knowledge of office management systems and procedures
Excellent time management skills
Ability to multi-task and prioritize work
Attention to details and problem-solving skills
Ability to read and interpret documents such as emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
Ability to add and subtract numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of American money and weight measurement, volume, and distance
Valid driver's license
Valid liability insurance

Nice To Haves

May require use of personal vehicle
May require overtime to meet deadlines
May require out-of-town travel to conferences

Responsibilities

Diagnose and perform major, minor, and routine maintenance/repair in a timely and professional manner.
Assure all service requests are completed on a daily basis.
Accurately document work performed on service requests, including parts, and return to supervisor by end of day.
Complete renewal service requests in the same timely fashion.
Follow-up on completed service requests to ensure satisfaction.
Follow-up on incomplete service requests.
Promote good public relations with residents, co-workers, and company staff through a great “people” attitude and resident trust.
Always display a friendly and courteous attitude towards residents and other employees.
Never confront supervisor or other employees in front of residents.
Inspect vacated apartments and complete make-ready checklist.
Inform site manager of needed services and repairs.
Routinely perform duties to restore apartments to “makeready” status.
Re-inspect vacant apartments after make-ready has been completed to determine quality of work performed.
Ensure adequate number of make-ready units are available and that the products are up to company standards.
Coordinate status of makereadies with leasing staff.
Complete special projects as may be assigned and prioritized by the On-site manager.
Inspect exterior of the property.
Perform building and common area upkeep on a daily basis in accordance with company standards.
Assist in keeping grounds neat and free of litter.
Assist with tenant improvements as required.
Schedule make-ready employees as necessary.
Maintain an average of 50% of make-readies are market-ready on a monthly basis.
Ensure vacant units are “trashed-out” within 24 hours of move-out.
Complete or oversee the completion of preventative maintenance.
Maintain accurate records and provide resident training as required.
Order parts and supplies and maintain inventory, utilizing inventory system.
Maintain shop appearance to standards to facilitate quick assessment of supply inventory.
Maintain proper equipment, and equipment inventory to ensure warranty compliance.
Obtain bids and negotiate prices, as necessary, with vendors and contractors.
Coordinate delivery and work schedules with vendors, contractors, and On-site Manager.
Perform effective emergency maintenance (after hours) as required.
Coordinate maintenance objectives with the On-site Manager daily.
Perform, and report on, all work according to the safety standards of the company, OSHA and health codes.
Perform work area clean-up on a weekly basis.