Maintenance Supervisor - Charlotte, NC

RangeWater Real Estate•Charlotte, NC

4d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance related tasks. This role involves managing a maintenance team, assisting with employee evaluations, interviewing, hiring, orienting, and training new hires. The supervisor is responsible for overseeing the entire “Make Ready” process, handling work orders from resident requests and routine upkeep, diagnosing and repairing issues, and inspecting the work of other team members and contractors. They also manage inventory, assist with budget development, support cost-cutting initiatives, stay updated on industry standards, and complete monthly preventative maintenance procedures. A strong emphasis is placed on customer service skills and ensuring property safety and compliance with company standards and regulations.

Requirements

High School Diploma or GED Equivalent.
Working knowledge of OSHA standards and MSDS regulations.
1 - 3 Years Proven skills sufficient to hire, lead, direct, evaluate, and manage subordinates and team members.
1 - 3 Years Management experience.
Proficiency in internet, word processing, spreadsheet, and database management programs for reporting purposes.
Strong proficiency in property management software (preferably Entrata Yardi and/or One Site).
Current Valid Driver's License.
Must be available to work on weekends when scheduled.
Must be able to perform the essential job functions unaccompanied.
Must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends, and holidays.

Nice To Haves

Technical degree is preferred.
2-3 years of apartment maintenance experience or equivalent.
Advanced Skills: Communication and Delivery Skills with ability to connect to people at all levels.
EPA certifications Type I and II or Universal for refrigerant recycling.
A valid Certified Pool Operator or a Certified Spa and Pool Operator certificate.
All certifications required by State and Local jurisdictions.

Responsibilities

Manages maintenance team and assists in employee evaluations.
Interviews, hires, orients, and trains new hires.
Oversees all aspects of the “Make Ready” process from beginning to end in accordance with company policies and procedures.
Assists with and completes work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Periodically inspects work performed by other service team members in person to assess effectiveness of policies and procedures and develop corrective action plans as needed.
Periodically inspects work performed by contractors, vendors and other service providers to verify the work.
Ensures materials and services meet quality standards, scope and specifications as required.
Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
Assists Community Manager in developing the budget for maintenance and capital expenses.
Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
Keeps informed of changes in technology and industry standards.
Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.
Demonstrates customer service skills by all interactions with Employees, Residents, Clients, and Vendors.
Responsible for safety, cleanliness, and general appearance and appeal of property, and reporting any mechanical and electrical equipment malfunctions as well as employee/visitor/resident injuries or accidents.
Ensures property maintenance team complies with Company’s standards regarding service requests.
Conducts regularly scheduled RangeWater safety meetings, documentation required is up to date, inspections as needed and other safety related laws and requirements to ensure property compliance.
Resolves customer complaints and issues.
Performs other duties as assigned.